4 Purpose/Components of Service Value System Flashcards
1 question (13 cards)
The ITIL __________ describes how all the components and activities of the organization work together as
a system to enable value creation.
service value system
Each organization’s __________ has interfaces with other organizations, forming an ecosystem that can in turn facilitate value for those organizations, their customers, and other stakeholders.
service value system
__________ - The possibility to add value for stakeholders or to improve the organization.
opportunity
__________ - The need or desire for products and services from internal and external customers.
demand
_________ - The perceived benefits, usefulness and importance of something.
value
_________ - Recommendations that guide an organization in all circumstances,
regardless of changes in its goals, strategies, type of work, or management structure.
guiding principles
_________ - The means by which an organization is directed and controlled.
governance
____________ - A set of interconnected activities that an organization performs to deliver a valuable product or service to its consumers and to facilitate value realization.
service value chain
________ - Sets of organizational resources designed for performing work or accomplishing an objective.
practices
_________ - A recurring organizational activity performed at all levels to ensure that an organization’s performance continually meets stakeholders’ expectations.
continual improvement
What components does the service value system (SVS) include?
-guiding principles
-governance
-service value chain
-practices
-continual improvement
The key inputs to the SVS are ______ and ______
opportunity and demand
The outcome of the service value system (SVS) is ____
value
