5 Activities of Service Value Chain & How They Connect

Question 1

The purpose of the ______ value chain activity is to ensure a shared understanding of the vision, current status, and improvement direction for all four dimensions and all products and services across an organization.

Answer 1

plan

Question 2

The purpose of the _______ value chain activity is to ensure continual improvement of products, services, and practices across all value chain activities and the four dimensions of service management.

Answer 2

improve

Question 3

The purpose of the _______ value chain activity is to provide a good understanding of stakeholder needs, transparency, continual engagement, and good relationships with all stakeholders.

Answer 3

engage

Question 4

The purpose of the ____________ value chain activity is to ensure products and services continually meet stakeholder expectations for quality, costs, and time to market.

Answer 4

design & transition

Question 5

The purpose of the _________ value chain activity is to ensure that service components are available when and where they are needed, and that they meet agreed specifications.

Answer 5

obtain/build

Question 6

The purpose of the ___________ value chain activity is to ensure that services are delivered and supported according to agreed specifications and stakeholder’s expectations.

Answer 6

deliver and support