Chapter 11/ understanding Operational Procedures Flashcards

1
Q

what is Electrostatic Discharge

508

A

Electrostatic Discharge, ESD happen when two objects of dissimilar charge come in contact with each other, they exchange electrons in order to standardized the electrostatic charge between them , this charge can damage electronic components in the computer
as little as 100 volts or less can create a problem damage that very sensitive electronic equipment.

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2
Q

ESD preventions

509

A
ESD wrist straps
ESD Antistatic Mats
Antistatic bag for parts
self grounding
maintain the relative humidity at around 50%
antistatic spray
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3
Q

Electromagnetic Interference, EMI

513

A

Electromagnetic Interference, EMI is a disturbance that occurs when two or more magnetic fields interact with one another. These fields can cause problems in any electric device with a circuit board. some of the common sources of interfaces are
Network devices the wireless 802.11 a/b/g
Magnets
cordless
microwave ovens

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4
Q

personal safety

518

A
some techniques to ensure a personal safety are
unplugged the computer from the power
securely the power cord
remove any jewelry and secure long hair and neckties
lift with your legs
do not twist when lifting
keep object close to your body 
push rather than pull
use cable ties
floor cable ground
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5
Q

*Electrical fire safety

523 A, B, C, D the most popular is ABC

A

fire extinguishers in case of fire we do not use water or foam Instead, we use something that is a dry chemical or perhaps even CO2 or FM-200.

remove the power source. You may not be able to get near the fire and physically unplug devices, so you need to be sure you know where the electrical panels are or where a master power off switch might be.

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6
Q

OSHA

520

A

Short for Occupational Safety and Health Administration, OSHA is a federal agency that sets and enforces standards for workplace safety.

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7
Q

are blackout and brownout the same

524

A

power outage, a blackout is a term used to describe any situation when there is no power. When a blackout occurs the home, office, or school has no power, which causes any computer or other device without a battery or generator backup to stop working.

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8
Q

UPS

524

A

Uninterruptible Power Supply
UPS is a hardware device that provides a backup power source in case of a power outage (blackout), brownout, or a surge in power.

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9
Q

what is surge

525

A

line surge or power surge, a surge is a short, fast rise in voltage that inherently causes an increase in electrical current or vice versa. Exclusive to electrical circuits, a power surge can cause damage or impairment to a computer or other devices.
for that we use surge protector

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10
Q

*SPS

A

Standby Power Supply, an SPS contains a circuit that is capable of telling if and when a disturbance in electricity occurs. When a disturbance occurs, the SPS switches to battery power, however, if the SPS switch time is not fast enough, all power may still be lost. Higher quality SPS systems offer a offers a small amount of power while switching takes place.

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11
Q

how can we have protection from airborne particles

527

A

enclosure: can be used to describe any external or internal box that holds a computer peripheral such as a hard drive.
Air filters.

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12
Q

cleaning system

527

A

we need to keep computer clean from dust, dirt and oils by using the right cleaning compounds

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13
Q

Compressed air

527

A

Compressed air is a combination of under pressure gases that are squeezed into a can. With computers and electronics, compressed air is the preferred method for removing dust and dirt from sensitive electronics.

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14
Q

vacuum

527

A

an other way of cleaning

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15
Q

MSDS, Material Safety Data Sheet

529

A

is an other place to fined safety information, it is a document with information about disposing, handling, precautions, storage, and accident procedures.

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16
Q

Disposal procedures

533

A

computer recycling
batteries
Display devices
Chemical solvents and cans

17
Q

what to do if you get exposed to electrolyte ( the inside juice)

536

A

flush the exposed area with water but if it get to your eyes you need to do it for 15 minutes and then go to the doctor.

18
Q

communicating with customers

538

A

use proper language we have a lot of different abbreviations and TLAs that we use acronyms in general. But not everyone knows these particular abbreviations. If we’re communicating to people outside of a technical environment, or sometimes even within the technical environment, we may want to decide not to use a lot of jargon, especially if you want to be sure that every person is on the same page.

19
Q

do not use jargon or slang

A

jargon is a word understood and used by other computer users familiar with the subject. For example, words like: SPAM and Sneaker net are considered computer jargon.

20
Q

how can you make the communication with the customer easy

539

A

have the customer reproduce the error
identify recent changes
use the collected information

21
Q

use appropriate behavior

543

A

treat the customer the way you want to be treated

22
Q

punctuality

543

A

be in time and do not let the customer wait for you

23
Q

accountability

544

A

when problems occur you need to be accountable for them and not attempt to pass it to someone else, by
offering deferent repair or replacement options if any
provide documentation on the services you provided
follow up with the customer

24
Q

Flexibility

544

A

you need to respond to any additional problems even if there were not reported

25
Q

confidentiality

545

A

it ensure that DATA is remain private and is seen only by those who should see it