Humour Flashcards
1
Q
Superiority theory
A
- people laugh at others because they feel some sort of triumph over them or feel superior to them in some way.
2
Q
Incongruity theory
A
Humour bringing together two unrelated ideas or concepts in a surprising or unexpected manner.
3
Q
Relief theory
A
People use laughter to release built up nervous energy.
4
Q
Humour in the tourism setting (3)
A
- tourism has the potential to provide a rich source of humour.
- formal and informal humour.
- 4 distinctions:
> humour for tourists
> humour by tourists
> humour about tourists
> humour amongst staff
5
Q
Humour for tourists (2)
A
- humour while delivering the service.
- humour can be used to promote goods and services.
6
Q
Humour by tourists (2)
A
- co-creation of the experience
- customers can also use humour to manage how they engage with a situation.
7
Q
Humour among staff
A
- one of the most important functions of humour is construct and maintain good relations with fellow workers.
- it amuses and entertains, and establishes good relations between co workers.
- self deprecating humour
8
Q
3 important roles
A
1) establish visitor comfort levels.
2) to assist visitor concentration
3) establish connections to tourism presenters.
9
Q
3 theories
A
- superiority
- incongruity
- relief
