5018 Unit 6 Flashcards

(44 cards)

1
Q

Sub-discipline of ABA which is the application of the science of behavior guided by a single theory of human behavior and historically emphasized identification and modification of the environmental variables that affect directly observable or variable employee performance

A

Organizational Behavior Management

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2
Q

Subdivisions of OBM

A

Performance Management
Behavior Based Safety
Behavioral Systems Analysis
Pay for Performance Based Pay

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3
Q

Involves analyzing individual or small groups of employees and modifying the environment to improve performance; most straightforward application of ABA setting

A

Performance Management

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4
Q

Typical interventions in performance management

A

Antecedent
Training
Consequences
Process

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5
Q

Equitably aligns the contingencies in an origination so that the better the employees and company do, the more money they make

A

Pay for Performance

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6
Q

A system with input, an entity that changes its behavior in response to conditions outside its boundaries

A

Open System

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7
Q

Orienting employees to financial data before sharing and linking employee work to financial results

A

Open Book Management

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8
Q

7 Sin of Wages

A
Fix Cost Pay
Pay for Time
Corporate Socialism
Performance-Based Promotions
Management by Perception
Management by Exception
Entitlement Thinking
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9
Q

Fix Cost Pay

A

Every year employees are entitled to a raise

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10
Q

Pay for Time

A

When you pay for time, jobs will fill the time

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11
Q

Corporate Socialism

A

Conventional pay rewards underperforms and punishes top performers

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12
Q

Performance-Based Promotions

A

If management can not reward top performers by increasing pay, the only way to increase pay is through promotions

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13
Q

Management by Perception

A

Use of subjective measures to evaluate employees

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14
Q

Management by Exception

A

Employees are noticed typically because there are performance problems; punishes bad behavior and ignores good behavior

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15
Q

Entitlement Thinking

A

The company owes me money

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16
Q

Familiar, low effort, employees tend to prefer

A

Merit Increase

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17
Q

Management discretion, variable expense, becomes an expectation

A

Annual Bonus

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18
Q

Management control, variable expense, tax benefit

A

Stock Options

19
Q

Based upon year-end profit, easy to administer

A

Profit Sharing

20
Q

Pays from expense reduction, may promote cooperation, impacts performance relative to group size

21
Q

Generates high production, equitable, no limits to earning

22
Q

Generates high production, equitable, no limits on earning potential; encourage discounting, selective selling, poor service, credit risks, discourages cooperation

A

Sales Commissions

23
Q

Setting goals and paying money when goals are met

24
Q

A fixed percentage of each employee’s base pay is assigned an incentive opportunity

A

Goal Sharing Budget

25
Expenses that employees control
Expense Control
26
A ratio of employee output to labor hours
Productivity
27
Payables, collections and inventory
Cash Flow
28
PIPP
Profit Indexed Performance Pay
29
PIPP Components
Basis % Monthly Compensation Performance Index Score Company Multiplier
30
PIPP Formula | Incentive Pay
Salary x Basis % x Scorecard PI x Company Multiplier
31
PIPP Formula | Incentive Pay
Salary x Basis % x Scorecard PI x Company Multiplier
32
Exposure Formula
Wages x Basis % | Example: $300,000 X 4%= $12,000
33
Multiplier Scale
Exposure/ Profit % shared with employees Example: $12,000/ 0.50 = $24,000 $24,000 + Threshold= 1
34
Creation of objective measurement and PM practices are instituted here
Level I Results Focus
35
Employees give up part of base pay to receive greater opportunity to earn based upon performance
Level II Stakeholder Pay
36
Implement hiring freeze
Level III Job Enrichment
37
All managers practice PM and manager hiring freeze is implemented
Level IV Self-Managing Employees
38
Base Pay Options
Raise reinstated below market value Permanent freeze Reduction in base pay
39
Use only when scorecard is reliable; each 1% given up will be offset by 3% above salary incentive opportunity
Voluntary Pay Reduction
40
Job enrichment opportunities
``` Cross utilization Job enlargement Job enrichment Flexible scheduling Work prospecting ```
41
Train employees to complete other jobs within the company
Cross Utilization
42
Increase job functions of a specific position
Job Enlargement
43
Increase authority of a specific position
Job Enrichment
44
As productivity increases, allow employees to work fewer hours
Flexible Scheduling