5.5 Knowledge Management

Question 1

knowledge managemetn

Answer 1

process that helps org MANIPULATE the important knowledge that is usually in an unstrcutred format

allows companies to better use their knowledge capital

Question 2

Knowledge in the IT context

Answer 2

info that is contextual, relevant, and useful

INFORMATION THAT IS IN ACTION!!

Question 3

intelletcual capital/ intellectual assests

Answer 3

another term for knowledge

Question 4

what is data, info, and knwoledge:

bulletin of the ocurses being offered

your scheudle

knowing your degree plan and desired social sochedule

Answer 4

data
info
knowledge

Question 5

explicit knowledfe

Answer 5

objective, rational and technical knowledfe
-> policies, procedural guids, reports, products
-> knowledfe that has been codified in documents

Question 6

tacit knowledfe

Answer 6

cumulative store of subjective or experiential learning

-> diffuicult to codify like explicit knowledfe

EX: like a slaesperosn who knows the needs of the customer, it is hard to put into writing

Question 7

KMS (knowledge management system)

Answer 7

using modern info tech, to systematize, enhance and expedite knowledge managemett

KMSs are intended to help an org cope with turnover,r apid change, and downsizing (mkaing the expertise of the employees WIDELY AVAILABLE)

Question 8

What benefits comes from KMS

Answer 8

best practices! effective and efficient ways to get things done
(converting one persons tacit knowledge to use for everyone)

Question 9

challenges from KMSs

Answer 9

employees must be willing to share their tacital knowledfe!!!-org must reward those who do!

-org needs to consistently update KMSs (Add new delete old)

-companies must need to invest in this

Question 10

6 steps of the KMS cycle

Answer 10

1) Create knowledge. Knowledge is created as people determine new ways of doing things or develop know-how. Sometimes external knowledge is brought in.

2) Capture knowledge. New knowledge must be identified as valuable and be presented in a reasonable way.

3) Refine knowledge. New knowledge must be placed in context so that it is actionable. This is where tacit qualities (human insights) must be captured along with explicit facts.

4)Store knowledge. Useful knowledge must then be stored in a reasonable format in a knowledge repository so that other people in the organization can access it.

5)Manage knowledge. Like a library, the knowledge must be kept current. Therefore, it must be reviewed regularly to verify that it is relevant and accurate.

6)Disseminate knowledge. Knowledge must be made available in a useful format to anyone in the organization who needs it, anywhere and anytime.

Question 11

6 steps of KMS cycle simple

Answer 11

create

capture

refine

store

manage

disseminaate

knowledge