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BTMA 317 > Chapter 1. IS > Flashcards

Chapter 1. IS Flashcards

1
Q

IT

A

any tool that people use to work with info and support the info processing needs of the org

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2
Q

Information system

A

collects, processes, stores, analyzes and gives out info for a specific purpose

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3
Q

continuous computing

A
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4
Q

informed user

A

someone knowledgable about IS and IT

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5
Q

DIGITAL TRANSFORMATION

A

using IT to improve intracompany relationships

-> improve employee engagagement/customer engagnement/partenrships

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6
Q

CIO

A

Cheif information officer- responsible for all strategic planning

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7
Q

IS director

A

manafer all org systems and day to day operationos

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8
Q

Info centre manager

A

manages is services like help desks, hot lines, traiinging, consulting

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9
Q

applications dev manager

A

coordinate and manages new systemd development projects

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10
Q

project manager

A

managers a particular new systems dev project

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11
Q

systems analyst

A

interfaces b/w users and programmers, determines info requirments and technica lspecs fo new applications

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12
Q

business analyst

A

focuses on designing solutions for business problems, interfaces closely w users to demonstrate the innovativ e uses of IT

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13
Q

EVOLUTION OF MIS

A

At first, only MIS department used and owned thhe computing resource “the mainframe”

end users did not interact w the mainframe

now computers everywehere, so end-user computing is very common

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14
Q

Modern MIS department vs end user responsibiltity

A

MIS department responsible for corporate level and shared resources,

end users reposible for departmental resourcees

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15
Q

traditional fuctions of MIS department

A

-manage systems dev and project management
-managing computer operations
-staffing trainign and dev IS skills
-providing technical sercies
-infrastructure planning dev, control

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16
Q

new function of MIS department (consultative)

A

-intiating and designing speifc straegies IS
-(Needs of end user will mandate development of new strategic IS)
-
You will decide which strategic systems you need (because you know your business needs and requirements better than the MIS department does), and you will provide input into developing these systems.
Incorporating the Internet and electronic commerce into the business

As an end user, you will be primarily responsible for effectively using the Internet and electronic commerce in your business. You will work with the MIS department to accomplish these tasks.
Managing system integration, including the Internet, intranets, and extranets

As an end user, your business needs will determine how you want to use the Internet, your corporate intranets, and extranets to accomplish your goals. You will be primarily responsible for advising the MIS department on the most effective use of the Internet, your corporate intranets, and extranets.
Educating the non-MIS managers about IT

Your department will be primarily responsible for advising the MIS department on how best to educate and train your employees about IT.
Educating the MIS staff about the business

Communications between the MIS department and business units is a two-way street. You will be responsible for educating the MIS staff on your business, its needs and requirements, and its goals.
Partnering with business unit executives

Essentially, you will be in a partnership with the MIS department. You will be responsible for seeing that this partnership is one “between equals” and ensuring its success.
Managing outsourcing

Outsourcing is driven by business needs. Therefore, the outsourcing decision resides largely with the business units (i.e., with you). The MIS department, working closely with you, will advise you on technical issues such as communications bandwidth and security.
Proactively using business and technical knowledge to see innovative ideas about using IT

Your business needs will often drive innovative ideas about how to effectively use information systems to accomplish your goals. The best way to bring these innovative uses of IS to life is to partner closely with your MIS department. Such close partnerships have amazing synergies!
Creating business alliances with business partners

The needs of your business unit will drive these alliances, typically along your supply chain. Again, your MIS department will act as your advisor on various issues, including hardware and software compatibility, implementing extranets, communications, and security.

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17
Q

So, where do the end users come in? Take a close look at Table 1.2. Under the traditional MIS functions, you will see two functions for which you provide vital input: managing systems development and infrastructure planning. Under the consultative MIS functions, in contrast, you exercise the primary responsibility for each function, while the MIS department acts as your advisor.

A

So, where do the end users come in? Take a close look at Table 1.2. Under the traditional MIS functions, you will see two functions for which you provide vital input: managing systems development and infrastructure planning. Under the consultative MIS functions, in contrast, you exercise the primary responsibility for each function, while the MIS department acts as your advisor.

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18
Q

Data Items- defintion

A

elementary description of things, events, activities, and transactions

numbers, letters, figures, sounds, images

EX: Collections of numbers (3.00, 2.12, 4.0)

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19
Q

Information- definition

A

refers to data that have been organized so that they have meaning and value to the recipient

rather than meaningless numbers all day, we assocaite gpa with students names

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20
Q

knowledge

A

data and/or info that have been organized and processed to convey understanding to a problem

EX: company recruiting at your school has found over time that students with grade point averages over 3.0 have experienced the greatest success in its management program. Based on this accumulated knowledge, that company may decide to interview only those students with GPAs over 3.0. This is an example of knowledge because the company utilizes information—GPAs—to address a business problem—hiring successful employees.

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21
Q

DATA VS INNFO VS KNOLWEDGE (insights)

EX: SCHOOL

A

Data: 3.04 / 2.10

Info: Jon James +3.04 / Kendra Allen + 2.10

Knowledge: hired for a job/ poor grad school prospects

DATA: NO CONTEXT
INFO: ONE CONTECT= UNI
KNOWLEDGE: using info to solve a problem

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22
Q

Computer based info system

A

info system that uses computer tech to perform some or all tasks

now, inherently all info systems are computer based

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23
Q

first four elements of CBIS

A

IT COMPONENTS:

Hardware
software
database
network

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24
Q

What does a CBIS diagram look like

A

There are 4 IT Components on the outside:

HARDWARE
SOFTWARE
NETWORK
DATABASE

The centre is the CBIS

the arrows connecting 4 IT components to CBIS are the “procedures”

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25
Q

Hardware- defintion

A

devices such as the processor, monitor, keyboard, printer

these devices acceot, porcess, and display data and info

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26
Q

Software- defintion

A

is a program or collection of programs that enables the hardware to process data

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27
Q

Databse- defintion

A

collection of related files or tables containing data

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28
Q

Network- defintion

A

connecting system (wirline or wireless) enabling multilppe computers to SHARE RESOURCES

29
Q

Procedures- defintion

A

instructions for combining thes components to process info and generate the desired output

30
Q

people use the hardware and software, interface with it, or utiliize its output

A

people use the hardware and software, interface with it, or utiliize its output

31
Q

//// Starting at the bottom of the figure, you see that the IT components of hardware, software, networks (wireline and wireless), and databases form the information technology platform. IT personnel use these components to develop information systems, oversee security and risk, and manage data. These activities cumulatively are called information technology services. The IT components plus IT services compose the organization’s information technology infrastructure. At the top of the pyramid are the various organizational information systems

A

illustrates how these components are integrated to form the wide variety of information systems found within an organization. Starting at the bottom of the figure, you see that the IT components of hardware, software, networks (wireline and wireless), and databases form the information technology platform. IT personnel use these components to develop information systems, oversee security and risk, and manage data. These activities cumulatively are called information technology services. The IT components plus IT services compose the organization’s information technology infrastructure. At the top of the pyramid are the various organizational information systems

32
Q

Application defintion

A

computer program designed to support a specific task

33
Q

EXAMPLES: HR department IT app

A

HRIS!

34
Q

EXAMPLES: FINANCE DEPARTMETN IT APP

A

FINANCES IS

35
Q

What is the collection of application program in a single department called

A

functional area info system / DEPARTMENT INFO SYSTEM

hris

36
Q

what can info system do

A

1) perform high speed high volume numerical computations

2) store huge amounts of info in easy access space

3) analyze and interpret lots of data quickly and efficienyly

37
Q

In Sales and Marketing, managers use info tech to perform what fucntions

A

1) product analysis: developing new g/s
2) site analysis: find th ebest location for production and distribution
3) promo analysis: identify best advertising channes
4) price analysis: setting product prives to max revenue

38
Q

2 info systems that support the entire org

A

ERP
TPS

39
Q

ERP

A

Enterprise resource planning systems

40
Q

What is an ERP

A

software used to manage day to day activities (across different FAIS like accounitng marketing sales eetc)

puts all the different ISs into one database

41
Q

TPS

A

Transaction processing sstem

42
Q

What is a TPS

A
  • monitoring, collection, storag eand processing of data relating to business transactions

basically this is a record of company activities (can be things like financial transactions to changing ANY PART OF A COMPANYS DATABASE)

43
Q

FAIS

A

functional area info systems

44
Q

what did ERP do

A

increase productivity

45
Q

How does the TPS Collect data

A

real time, as soon as data is generated

46
Q

ALL ERP SYSTEMS ARE TPS, BUT NOT ALL TPS ARE ERP SYSTEMS

A

ALL ERP SYSTEMS ARE TPS, BUT NOT ALL TPS ARE ERP SYSTEMS

47
Q

Difference between ERP + TPS and IOS

A

Erp and TPS are focused on one org

IOS is focussed on 2+ orgs

48
Q

IOS meaning

A

interrorganizational info systems

many operations, EX: sypply chain management

49
Q

ecommer systems

A

allow transactions to occur (B2B and B2C)

50
Q

Clerical workers

A

support managers at all levels

bookeepers sercetaties etc

51
Q

Low level amangers

A

day to day operational leaders

52
Q

middle manafers

A

make tactical decisions, short term planning organizing and control

53
Q

knowledge workers

A

pro employees like analysts engineers accountatns

54
Q

What do knowledge workers do

A

they advise middle managers and execs

55
Q

executivies

A

make decisions that deal w the whole business

such as making a new product line etc

56
Q

what does FAIS do

A

summarize data and prepare reports for middle managers and somethimes lower level managers

RPGs (Reprot generators) are very important to IS

57
Q

Business analytics systmes/ BI systems

A

give computer based support for complex decisions

for middle managers and knoweldge workers mostly

58
Q

expert systems

A

strive to duplicate the work of human experts, try to use reasonign capabilities and expertise

EX: NAVIGATION SYSTEMS In maps

59
Q

Dashboard

A

present structured and summarized info about aspects of business - for executivies

ex: status of product sales

60
Q

does it reduce the number of middle managers

A
  • makes managers more productive
    -increases # of eployees wh o can report to one manager
  • therefore decreass # of maangers
61
Q

how has IT changed managers jobs

A

1) manager shave real time info, means less time to make decisions
2) more tools and resources
3)remote work

62
Q

ergonomics

A

desiging machines in work settings to minimize injury and illness

63
Q

does IT allow middle managers to be more productive

A

yes

64
Q

does IT allow more employees to reprot ot one manager

A

yes

65
Q

does IT eliminate jobs?

A

yes, but also creates new ones@

66
Q

4 impacts of IT to society

A

1) affects quality of life (always on)
2) robot revolution
3) impacts health care
4) emergence of cognitive computing (IBM watsom)

67
Q

what does a tps do

A

process/stroe transactions
collect transactions
monitor transactions

68
Q
A

BTMA 317 (21 decks)

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