Chapter 12

Question 1

Group

Answer 1

Any number of people who share goals, often communicate with one another over a period of time, and are few enough so that each individual may communicate with all the others, person-to-person.

Question 2

Friendship group

Answer 2

Evolves and formally to meet its members personal security, esteem and belonging needs

Question 3

Task group

Answer 3

Created by management to accomplish certain organizational goals.
Example - temporary projects

Question 4

Team

Answer 4

A small number of employees with complementary competencies who are committed to common performance goals and working relationships for which they hold themselves mutually accountable

Question 5

The difference between groups and teams

Answer 5

Groups do not have a common goal versus teams have a share commitment toward a common goal

Question 6

Team empowerment

Answer 6

The degree to which is members perceive the group as 1, being competent and able to accomplish work related task 2, performing important and valuable tasks 3, having a choice in how they can carry out their tasks and 4, experiencing a sense of importance and significance in the work performed and goals achieved

Question 7

When to use teams

Answer 7

Need – a diversity of information as in problem-solving.

Need – acceptance of decisions.

Need- participation.

Need – reliance on others for job completion.

Question 8

Functional team

Answer 8

Includes employees who work together daily on similar tasks and must coordinate their efforts.

Question 9

Problem-solving team

Answer 9

Team with members of focus on specific issues – develop a potential solution and can often take action within the defined limits

Question 10

Cross functional team

Answer 10

Team with members drawn from various work areas whose goal is to identify and solve mutual problems

Question 11

Self managed team

Answer 11

A team with highly interdependent members to work together affectively on a daily basis

Question 12

Virtual team

Answer 12

A team with members to collaborate through various information technologies on one or more tasks while geographically dispersed at two or more locations and have minimal face-to-face interaction

Question 13

Global team

Answer 13

Members from a variety of countries who are separated significantly by time, distance, culture and language

Question 14

Size

Answer 14

Members of teams with 2 to 7 people interact differently then with 13 to 16 members. The larger the team the more Respected the outcome but the longer it takes for consensus

Question 15

Diversity

Answer 15

Diverse skills, knowledge and experience produce innovative solutions

Question 16

Roles

Answer 16

Task – initiate ideas, giving opinions, seeking information, summarizing, energizing.

Relations – encouraging, harmonizing, reducing tension, following, compromising.

Self – blocking progress, seeking recognition, dominating, avoiding