7. Team Facilitation

Question 1

Demotivating Factors
P. 87

Answer 1

-Constantly changing scope.
-Unclear problem statement.
-Unclear scope.
-Insufficient resources.
-Failure to achieve goals.
-Team members’ supervisors preempt teams’s work.
-Team members who aren’t team players.

Question 2

Motivation Techniques
P. 89

Answer 2

-Recognition.
-Rewards.

Question 3

Relationship with the Team (motivation building)
P. 90

Answer 3

-Examples. Role models.
-Leave your strips at the door.
-Celebrate early, celebrate often.
-Referring to team sessions as workshops.
-Communication.

Question 4

Westcott 6Rs for motivating environment.
P. 90

Answer 4

Reinforce
Request information
Resources
Responsibility
Role
Repeat

Question 5

Team - Stages of development
P.91

Answer 5

-Forming
-Storming
-Norming
-Performing
-Adjourning
-Recognition

Question 6

Team Communication
P.93

Answer 6

-Announcements of team meetings.
-Minutes or a summary.
-Disposition of action items.
-Routine status reports to management / leader.
-Feedback from management / leader, coach, sponsor.
-Final reports and closeout memos.

Question 7

External Communication (Status Report)
P. 95

Answer 7

-Accomplishment since last report.
-Problems, issues, or concerns.
-Action Being taken
-30-Day Plan

Question 8

Internal Communication
P. 93

Answer 8

-Who delivers
-What message
-To whom
-By what method
-How often

Question 10

Leadership Style
P. 96

Answer 10

-Directing (Low Competence/ High Commitment)
-Coaching (Moderate Competence/ Low Commitment)
-Supporting (Mid Competence/ Moderate Commitment)
-Delegating (High Competence/ High Commitment)

Question 11

Situational Leadership (Leadership Model)
P. 96

Answer 11

-Supportive behavior: two-way communication and focuses on emotional and social support.

-Directive behavior: establishes a clear path to the goal by specifying what is to be done.