Unit 1 - LO4 Understanding Business IT Systems Flashcards by O.O .O.O | Brainscape

Q

Interpersonal skills

A

. Eye contact

. Body language

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Q

Questioning techniques

A

. Open

. Closed

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Q

Verbal

A

. Meetings
. Group discussions
. Telephone

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Q

Written

A

. Report
. Letter
. Email
. Social networking

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