Barile, Lusch - Systems, Networks, Ecosystems Flashcards
1
Q
Service Systems
A
DYNAMIC , with multiple actors integrating resources
➢ CUSTOMER centric -> key role in VALUE CREATION
➢ Multi-actor, multi-perspective, multi-stakeholder setting
➢ determined by Viability, Complexity & Survival
2
Q
Service Networks
A
- several service systems are interacting
- networks evolve through
- Knowledge
- Technology
- Culture
- Business and society
3
Q
Service Ecosystems
A
Integrating service networks
“System of resource-integrating actors, connected by shared institutional logics and mutual value creation through service exchanges”
- Not customer centric.
