Part 1: KPI

Question 1

C1-KPI: Các bước tạo đưa ra KPI là gì?

Answer 1

B1: Ptich tình huống (PT External Env, CSF)
B2: Đề xuất các KPI tương ứng
+ The KPI of…../The measure of….will help the company assess
+ KPI of….is suitable to/useful to
B3: Phản biện, lưu ý (Nếu có)
+ However; But It’s noted that

Question 2

C1-KPI: Đánh giá KPI đề bài đưa ra như nào?

Answer 2

B1: Ptich tình huống (PT External Env, CSF)
B2: Diễn giải ý nghĩa của KPI
\+ KPI of.....indicate..../is an indication of..../is an indicator of.....
B3: Kết luận (end result)
\+ So, it is suitable for...
\+ It help the company assess...
\+ It address/assess...
\+ It can be used to assess...

Question 3

C1-KPI: CSF: Keep capital providers satisfied - KPI là gì?

Answer 3

+ ROCE: the returns to all capital providers as a group. A target measure should be set by using an industry average as benchmark.
+ To break this down further would probably ROE and Cost of debt

Question 4

C1-KPI: CSF: Build a world-class software development team – KPI là gì?

Answer 4

+ Building a team: Increasing number of employees or projects undertaken
+ The ‘world-class’ quality: The input cost of the team or Commercial success (sales) or Technical achievement (industry design awards).

Question 5

C1-KPI: CSF: Ensure that quality of the imaging devices meets market standards?

Answer 5

+ Lagging indicators: sales volume and profitability

+ Direct measure: Customer returns or Product failure rates on factory testing

Question 6

C1-KPI: KPI đo lường PEST như nào?

Answer 6

+ Political: Government grants – Average sales price per unit, market share
+ Economic factors: Market growth - Measure of sales growth rates
+ Social factors: Customer tastes - The sales growth rates or Market share
+ Technological factors: Reduced costs - Manufacturing cost per unit