Part 2 - Building block model

Question 1

What is the building block model?

Answer 1

Building blocks cludes dimensions (results and determinants), standards and rewards
Result of dimension

Question 2

Result of dimension

Answer 2

• Competitive performance focuses on such factors as sales growth and market share.
• Financial performance concentrates on profitability, capital structure and so on.

Question 3

Determinants of dimension

Answer 3

• QUALITY OF SERVICES looks at matters like reliability, courtesy and competence.
• FLEXIBILITY: deliver at the right speed, to respond to precise customer specifications, and to cope with fluctuations in demand.
• RESOURCE UTILISATION, not surprisingly, considers how efficiently resources are being utilised.
• INNOVATION is assessed in terms of both the innovation process and the success of individual innovations.

Question 4

Standards

Answer 4

+ The measures chosen for each of the dimensions being measured
+ Employees must view standards as FAIR and ACHIEVABLE, and must take OWNERSHIP of them.

Question 5

Rewards

Answer 5

Rewards are the motivators which encourage employees to work towards the standards set