901 part 3 Flashcards Preview

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Flashcards in 901 part 3 Deck (50)
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1

A user is reporting that a desktop monitor backlighting is very dim. Which of the following should
be performed FIRST when troubleshooting the problem?
A. Update drivers
B. Reseat the video card
C. Use OSD tools
D. Replace the monitor

C. Use OSD tools

2

A user reports that the mouse is not working properly. The technician notices on the user’s
workstation that the mouse cursor spins for several minutes before the technician can use the
mouse. Which of the following is the cause of the issue?
A. Failed Operating System
B. Faulty mouse
C. Faulty CPU
D. Not enough memory

D. Not enough memory

3

A technician replaces a failed hard drive with a brand new one. The technician boots from a PECD and attempts to install a custom OS build deployed from the network. The hard drive is visible in the system’s BIOS. However, once in the preinstallation environment, the drive is not
recognized in the imaging process and the process fails. Which of the following is MOST likely the
cause of failure?
A. The boot CD has failed and needs to be replaced.
B. The hard drive needs to have its configuration manually defined in the BIOS.
C. The PC’s power supply is not providing enough power to the new hard drive.
D. The hard drive has not been partitioned correctly.

D. The hard drive has not been partitioned correctly

4

A technician is notified that a laptop is not booting. It is discovered that there are no system lights,
sounds, or display when the power button is pressed. Which of the following should the technician
attempt FIRST in the troubleshooting process?
A. Connect an external monitor into the laptop to determine if the LCD has failed.
B. Boot the system from either a boot CD or other removable media type.
C. Disconnect the AC and battery power and hold the power button for several seconds.
D. Remove any hard drives or optical drives, RAM, and any wireless cardsor USB devices from
the laptop.

C. Disconnect the AC and battery power and hold the power button for several seconds.

5

A user attempts to turn on a computer and receives no response. The user calls the technician to
report the computer is not booting and a faint smell of something burning. Which of the following
tools will BEST help to identify the issue?
A. ESD strap
B. PSU tester
C. Cable tester
D. Loopback plug

B. PSU tester

6

A user notices the printer that is used for printing global shipper’s labels is missing columns in the
printed labels. The special label stock is new and appears to be fine. Which of the following should
the technician perform FIRST when troubleshooting this problem?

A. Remove any stuck labels from the paper path
B. Clean the pickup rollers and check them for wear
C. Clean the print head with approved materials
D. Replace and realign the print head

C. Clean the print head with approved materials.

7

Ann, a user, reports her docked mobile workstation will periodically lose her network share drive
and lose video to the second monitor. Which of the following is MOST likely the cause of this
anomaly?
A. The workstation battery needs to be replaced.
B. The NIC is functioning intermittently.
C. Failed driver updates for the workstation’s devices.
D. The surge protector lost AC power.

D. The surge protector lost AC power

8

A user reports an inkjet printer is constantly feeding two sheets of paper for every page printed.
Which of the following is the MOST likely reason?
A. Poor paper quality
B. Incorrect paper size
C. Defective duplexer
D. Worn feed rollers

D. Worn feed rollers

9

A technician is working on a server with high latency on the mapped network drive. Upon entry
into the server room, the technician suspects an issue with one of the drives in the array. Which of the following would the technician do to resolve the problem?
A. Reseat the drive cable in the array.
B. Replace the RAID controller.
C. Replace the faulty drive in the array.
D. Reinstall the RAID drivers.

C. Replace the faulty drive in the array.

10

Joe, a user, receives a wireless router from his ISP with a pre-set password and configuration. He can connect to the router fine via Ethernet but cannot see the wireless signal on any of his devices. The LEDs on the router indicate that a wireless signal is broadcasting. Which of the following settings on the router does Joe need to adjust to enable the devices to see the wireless signal?
A. DHCP
B. IPv6
C. DMZ
D. SSID

D. SSID

11

A technician is tasked with upgrading the hard drives of a high-end workstation to SSD. The drives must be configured in a RAID array, but the RAID card does not support SSD. Which of the following would the technician verify in order to use the new drives?
A. Controller firmware
B. Power requirements
C. File system type
D. System BIOS

A. Controller firmware

12

A customer states that when booting up the workstation, there is a message that says “no operating system detected”; then, it continues to boot into the operating system. The customer is preparing to modify files on a USB drive. Which of the following should a technician perform to resolve the problem?
A. Reinstall the operating system to reinstall the hardware drivers.
B. Modify the boot.ini within the operating system.
C. Modify the boot sequence within the UEFI.
D. Disable the TPM chip to turn off data encryption.

C. Modify the boot sequence within the UEFI

13

A customer signed up for the mobile pay service to use with their first generation smartphone but it
does not work at any place that supports the mobile pay service. Which of the following is missing
from the customer’s smartphone?
A. RFID
B. IMSI
C. NFC chip
D. Bluetooth

C. NFC chip

14

A user wants to store a personal video to view at a later time. Which of the following types of media is the LEAST expensive with a maximum capacity of 750MB?
A. USB drive
B. DVD-R
C. Blu-Ray
D. CD-R

D. CD-R

15

A technician is building a workstation that will only be used to connect remotely to a server. Which
of the following types of PC configurations is BEST suited for this task?
A. Thin client
B. Home server PC
C. CAD workstation
D. AV workstation

A. Thin Client

16

A user is watching streaming video on a home network, but experiences buffering and delays
when there are too many people on the network. Which of the following is MOST likely to resolve
the issue?
A. Disable SSID broadcast
B. Setup UPnP
C. Enable QoS
D. Configure DMZ

C. Enable QoS

17

A small office would like to offer Internet access to customers while onsite. However, customers
should not be able to access any corporate data. Which of the following networking features would
BEST enable this?

A. Configure a guest wireless network
B. Implement a DMZ
C. Disable NAT on the wireless network
D. Disable the SSID
E. Assign static IPs for all devices

A. Configure a guest wireless network

18

Which of the following types of media connectors carries digital video as well as audio?
A. DVI-D
B. DVI-A
C. HDMI
D. VGA

C. HDMI

19

Which of the following is a type of fiber connector?
A. RJ-11
B. F-connector
C. BNC
D. ST

D. ST

20

Which of the following ports is used when accessing a website with SSL encryption?
A. 22
B. 80
C. 110
D. 443

D. 443

21

Which of the following monitor technologies provide the widest viewing angle with rich colors and
consistent backlighting? (Select TWO).
A. Light Emitting Diode
B. In-Plane Switching
C. Plasma
D. Twisted Nematic
E. Cold Cathode Fluorescent Lamp

A. Light emitting Diode
B. In-Plane Swithcing

22

A user wants to enable hands-free for a smartphone in a car. Which of the following needs to be
performed?
A. Enable WiFi
B. Driver installation
C. Device pairing
D. Enable NFC

C. Device pairing

23

A client, Joe, has reported issues with the back cover of his company-issued smartphone. Joe stated that it seems to either come off on its own, or will not seat properly on the phone. Which of the following is MOST likely the problem?

A. The MicroSD card is not installed properly.
B. The battery needs to be replaced.
C. The charging port is bent.
D. The smartphone has a non-OEM cover.

B. The battery needs to be replaced.

24

A customer wants to copy a database that is 97GB in size for multiple uses. Which of the following
format specifications should the customer use?
A. BD – RE DL
B. BDXL
C. BD – RE
D. BD-R

A. BD-RE DL

25

A technician is installing a wireless router to be used as an access point. The company firewall will
assign IP addresses to devices on the wireless network. Which of the following settings does the
technician need to disable on the wireless router to accomplish this?
A. NAT
B. DMZ
C. PAT
D. DHCP

D. DHCP

26

Two drives in a RAID 5 have failed. Which of the following will the technician need to implement?

A. Replace the failed drives and restore the data from backup to the RAID.
B. Replace one of the failed drives and run the RAID repair.
C. Replace the failed drives and format the RAID using the quick option.
D. Replace one of the failed drives and repair the RAID using system utilities.

A. Replace the failed drives and restore the data from backup to the RAID

27

A user is unable to show an Android smartphone display on a TV. Which of the following settings
should the technician check to resolve this issue?
A. Multi-window
B. Air view
C. Air browse
D. Screen mirroring

D. Screen mirroring

28

A network technician connects a tone generator to an RJ-45 drop. Which of the following is the
MOST likely reason for doing this?
A. To validate proper wiring of the network jack
B. To confirm continuity of the conductors
C. To locate the position of the cable on a patch panel
D. To test the transmission quality of the connection

C. To locate the position of the cable on a patch panel

29

A SOHO is considering a purchase of several printers that will facilitate printing on both sides of
the media. Which of the following optional add-ons will provide this functionality?

A. Collate
B. Duplex
C. Fast draft
D. Paper type

B. Duplex

30

A group of users need to connect directly to a printer with continuous access. Which of the following connection types will achieve this?
A. Serial
B. Ethernet
C. USB
D. eSATA

B. Ethernet