Workplace violence

Question 1

Workplace violence SOP:

Answer 1

• SOP 02.00.14
  
  • Workplace violence

Question 2

Workplace Violence required steps:

Answer 2

Issue: Workplace Violence

Immediate Actions

• Stop the actions
• Separate the parties, tell them this is not acceptable behavior, and send to different parts of the station
  
  • If they cannot be separated call 911
• Place units out of service
  
  • Adjust staffing to maximize in service units
• If a weapon is involved, have police take custody of the weapon
• Determine if there are injuries, provide medical treatment
  
  • Complete injury documentation per SOP 02.03.01 Personal Injury Reporting

Investigate (coordinate with police if necessary)

• Determine if Fitness for Duty is needed per SOP 02.04.03 Fitness for Duty
• Written statements from all parties and witnesses (can be done by Professional Standards Officer)
• Interview employees privately
  
  • Advise that further acts of violence/retaliation will result in progressive discipline and will not be tolerated
• Review personnel files
• Check for damage to property/station
• Review SOP 02.00.14 Workplace Violence

Notify

• Battalion Management Team (BC and EMS Supervisor)
• Uniformed Fire Officer
• Police if needed
• Police Victim Services if needed
• EAP referrals for both employees
• Possibly EEO/Professional Standards Office
• Staffing coordinator (Ops406) if employees are not able to work
  
  • Update telestaff/FOCUS

Document

• Supervisors notes (names, date, time)
• Personnel file of all parties involved
• Police Report
• FIN-03 Workplace Violence Incident Report Form

Follow up

• Progressive discipline based on findings
• Address with any witnesses why they did not intervene (or if they tried)
• Delegate training for the shift to LT or Master Technician on SOPs, station policies, and ways to prevent future occurrences
  
  • Review training in 3 working days, have the training delivered in 6 working days
• Follow up with employees about the work environment periodically for next 2-3 months
• Contact Risk Management Division for shift training on workplace violence, prevention and consequences