Angela Relationship Management Flashcards
(21 cards)
True or False: Interpersonal conflict is often caused by task-related misunderstandings during project execution.
False
Reason: Interpersonal conflict stems from personal differences such as goals, values, or cultural backgrounds—not task execution.
True or False: Task conflict arises when there is a difference in how individuals approach completing a task.
True
Reason: Task conflict is based on differences in task approach, not personal disagreements.
True or False: Intragroup conflict happens between members of different organizations.
False
Reason: Intragroup conflict occurs within the same group or team, not across organizations.
True or False: Intergroup conflict refers to disputes between two or more teams or groups within an organization.
True
Reason: Intergroup conflict specifically involves multiple internal groups or teams.
True or False: Interorganizational conflict only occurs within departments of the same organization.
False
Reason: Interorganizational conflict occurs between two or more separate organizations.
Which of the following is a conflict caused by personal differences such as goals or values?
A. Task Conflict
B. Interpersonal Conflict
C. Intergroup Conflict
D. Interorganizational Conflict
B. Interpersonal Conflict
What type of conflict arises due to differences in how a task should be completed?
A. Interpersonal Conflict
B. Intragroup Conflict
C. Task Conflict
D. Interorganizational Conflict
C. Task Conflict
Which type of conflict involves members of the same team or group clashing?
A. Intergroup Conflict
B. Interpersonal Conflict
C. Interorganizational Conflict
D. Intragroup Conflict
D. Intragroup Conflict
Conflict between different departments or teams within a company is known as:
A. Task Conflict
B. Intergroup Conflict
C. Intragroup Conflict
D. Interorganizational Conflict
B. Intergroup Conflict
Which type of conflict occurs between entirely separate companies?
A. Intragroup Conflict
B. Task Conflict
C. Interpersonal Conflict
D. Interorganizational Conflict
D. Interorganizational Conflict
True or False: Avoidance or withdrawal involves acknowledging the conflict and addressing it directly.
False
Reason: Avoidance involves denying or ignoring the conflict and hiding true feelings.
True or False: Collaboration or problem solving seeks a win-win outcome by meeting each party’s needs.
True
Reason: Collaboration is highly cooperative and assertive, aiming to fully satisfy all parties involved.
True or False: Competition or authoritative command is the least cooperative and most assertive conflict-handling style.
True
Reason: This style involves imposing one’s will with little regard for the other party’s needs.
True or False: Accommodation is high in cooperativeness and high in assertiveness.
False
Reason: Accommodation is high in cooperativeness but low in assertiveness; it emphasizes harmony over confrontation.
True or False: Compromise represents a middle ground between assertiveness and cooperativeness.
True
Reason: Compromise involves mutual concessions, balancing both assertiveness and cooperativeness.
Which conflict resolution style is characterized by high assertiveness and low cooperativeness?
A. Avoidance
B. Accommodation
C. Collaboration
D. Competition
D. Competition
Which style involves bargaining so both parties gain and lose something?
A. Collaboration
B. Compromise
C. Avoidance
D. Authoritative Command
B. Compromise
What style emphasizes preserving relationships by playing down the conflict?
A. Collaboration
B. Accommodation
C. Competition
D. Compromise
B. Accommodation
Which conflict style is both unassertive and uncooperative?
A. Avoidance
B. Competition
C. Compromise
D. Collaboration
A. Avoidance
