Australian Consumer Law Flashcards
(16 cards)
When was the Australian Consumer Law introduced?
It was introduced in January 2011 to put in place national protection laws.
Who enforces the Australian Consumer Law?
Enforced by consumer protection agencies in each state and by the ACCC.
What does the Australian Consumer Law cover?
It covers unfair contract terms, consumer rights when buying goods and services, warranties, product safety, door-to-door sales and other direct marketing, and lay-by agreements.
What are the penalties for businesses under the Australian Consumer Law?
Penalties include monetary penalties, having to stop conduct, compensating damages and orders to provide repairs
What constitutes misleading and deceptive conduct?
It is illegal for a business to make incorrect statements that create a false impression about the quality, value, price, or benefits of products or services.
What is bait advertising?
Bait advertising misleads consumers about the sale of a product with limited supply or time, intending to persuade them to make other purchases.
What was the Evry Jewels lawsuit about?
Evry Jewels used inflated prices to create the illusion of discounts, such as advertising the ‘Double Cross Me Necklace’ at different original prices.
What does COO stand for?
COO stands for country of origin.
What is country of origin labelling?
It tells us the country or countries where a food is grown, manufactured, or packaged, and must follow ACCC rules.
What are scientific claims in marketing?
They are generalizations based on statistically significant effects, requiring businesses to prove their claims with scientific data.
What must marketing claims be?
Marketing claims must be accurate and truthful, including environmental claims, premium claims, and animal welfare claims.
What do product safety laws require from businesses?
They create a legal duty for businesses to only sell products that are safe and protect consumers from harm.
What are consumer guarantees?
Consumer guarantees are automatic rights given to consumers, ensuring products/services are safe, without fault, and perform as expected.
What is a warranty?
A warranty is a form of guarantee from a manufacturer regarding the condition of its product and outlines repair or refund circumstances.
What rights do consumers have regarding faulty products?
Consumers have the right to take a faulty or unsafe product back to the seller and request a fix.
What is the right to a refund?
Consumers are entitled to a refund if a product is not of acceptable quality, not fit for purchase, or doesn’t match the description.
