market research process Flashcards
(7 cards)
what is market research
those who provide goods and services make sure they stay in the needs and wants of the consumer
what are some ways research is done?
- primary data collection
- secondary data collection
- data analysis
what is primary data?
an original source of data, found through surveys, questionnaires and interviews
- always up to date
what is secondary data?
data that has already been collected by another organisation either internal or external data
what is internal data
reports from areas like operations, peoples, complaints, reports
what is external data
published in journals or government documents
what is the purpose of data analysis
to determine if there is a market for a particular product and service - helps enable the overall marketing strategy