Barriers To Verbal Communication 12

Question 1

We must ensure that the loop is always completed, to reduce possibility of errors

True or False?

Answer 1

True

Question 2

What is distortion?

Answer 2

Attention lapses when listening to and relaying messages, leading to details being dropped.

Hear what we want to hear.

Question 3

How does workload impact work?

Answer 3

A person can

• Omit information;
• Make errors;
• Fill in;
• Approximate

Question 4

When are errors likely to occur?

Answer 4

First and last 15 minutes

Question 5

Factors influence intelligibility of speech?

Answer 5

Speech-to-Noise ratio.

In a busy r/t environment some critical speech info can be masked.

Question 6

Verbal communications is?

Answer 6

Vulnerable in various situations

Affected by several barriers

Question 7

Describe the communication loop.

Answer 7

Draw it out

ATC Clearance
Transmit

Listen
Pilot’s hear-back
Pilot’s read-back
Transmit

Listen
Controllers hear-back
Acknowledge or correct
Transmit

Question 8

What can word poor word choice lead to?

Answer 8

Distortion or confusion in meaning.

Question 9

Stress placed in certain words or placement of pauses can lead to wrong determination of meaning.
True or False?

Answer 9

True

Question 10

Describe the problem with expectancy and standard phraseology

Answer 10

We expect to hear a particular request/reply in a familiar situation. Which isn’t always what is actually said.

Question 11

If message is distorted or cut off, we assume we heard what we expected to hear instead of confirming the messageS guessing at an insignificant part of a spoken message and then reconstructing it.

Answer 11

True.

Question 12

Verbal message will interrupt almost any activity.

True or False?

Answer 12

True

Question 13

Is it important for controllers and pilots to be aware of each other’s workload?

Answer 13

Yes

Question 14

When 2 tasks compete for our working capacity, the comms channel is usually lost.
True or False?

Answer 14

True