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Human Factors > Stress, Fatigue, And Boredom 08 > Flashcards

Stress, Fatigue, And Boredom 08 Flashcards

1
Q

What is stress?

A

Your body’s way of responding to any kind of demand

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2
Q

How is stress caused?

A

By good n bad experiences

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3
Q

When people feel stressed what does a body do?

A

Releases chemicals

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4
Q

What do the chemicals released due to stress give people?

A

More energy and strength which can be a good or a bad thing depending on the situation

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5
Q

What are the different types of stress?

A

1) Survival stress (Fight or flight)
2) internal stress (worry)

3) Environmental stress
(Response to world around)

4) Fatigue and Overwork
(Minimised through SCRATCOH)

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6
Q

What are stress inducing factors

8things

A

1) continuous high task demands
2) Numerous ill equipped a/c with inexperienced pilots
3) traffic and equipment mis-matches
4) Misuse if sophisticated equipment
5) inexperienced or unpredictable
6) divisions and allocation of work
7) vague or ambiguous ATC procedures
8) insufficient support

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7
Q

What are some stress inducing factors through indirect factors
(10 things)

A
  • unsupportive management
  • conditions of employment
  • working hours (shift pattern) can lead to night shift fatigue
  • Inexperienced/unpredictable colleagues
  • Divisions and allocation of work
  • Vague or ambiguous ATC procedures
  • Insufficient support
  • Continous high task demands
  • Ill equipped aircraft
  • Traffic/equipment mismatch
  • Misuse of sophisticated equipment
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8
Q

Talent insufficient for task reduced ability to cope with shift work financial and domestic worries bereavement, illnesses drugs, alcohol, personal disappointment or disillusionment

A

True

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9
Q

What are the different phases of stress?

A

Boredom

Stimulated

Effective

Optimum

Overload

Irritable

Anxious

Burnout

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10
Q

How can fatigue be caused?

A

Both low or high information processing

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11
Q

How to alleviate boredom?

A
  • controllers freedom n schedule own workload
  • keep staff levels adjusted so that there is always sufficient skilled work to do
  • Design workspaces, equipment n tasks they promote a hierarchy of skills, and provide opportunities to use skills
  • Allow controller’s to select appropriate level of automated assistance
  • Try to ensure individuals are not alone at work for prevailing and consequences of boredom are often less serious amount groups of individuals
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12
Q

How does an individual become over-confident?

A

An individual has too much confidence can lead to over confidence.

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13
Q

What is fatigue?

A

Tiredness resulting from mental or physical effort is normal

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14
Q

Does fatigue markedly reduced ability to carry out a task

A

True

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15
Q

If a person is fatigued with a stimulant will they become motivated?

A

No not always

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16
Q

List some features attributed to fatigue?

A
  • More easily satisfied with lower levels of performance
  • Errors remain uncorrected
  • Reduced flexibility of approach
  • Increased likelihood of errors in decision making
  • Mood changes determined to teamwork
  • Decreased ability to concentrate
17
Q

How can you prevent/cope with fatigue?

A

1) Avoid stimulants prior to sleeping
2) Avoid alcohol as strategy to hasten sleep
3) Avoid Heavy meal shortly before bedtime
4) Consider learning relaxation exercises
5) Physical exercise can also be relaxing

18
Q

Worrying over a personal matter can often prevent sleep. True or False?

A

True

19
Q

Naps can help sleep disturbance

How many hours?

A

True

2 hours, permits full sleep cycle

20
Q

If sleeping during the day what need to be done?

A

Ensure room is dark

Ensure telephones and other noises will not disturb your sleep.

21
Q

Stress is commonly applied to cover both cause and effect. True or False?

A

True

22
Q

What are outside factors that can cause stress?

A
  • Talent insufficient for task
  • Reduced ability to cope with stress
  • Reduced ability to cope with shift work
  • Financial and Domestic worries
  • Bereavement, illness, drugs, alcohol
  • Personal disappointment or disillusionment
23
Q

What are symptoms of stress?

A

Self medication

Excessive drinking

High absenteeism

Difficult as colleague

Easily irritated

Readily tired

Difficult to manage

Depression

24
Q

What is the difference between tiredness and fatigue?

A

A tired person can be quickly aroused to a high level of performance. While with fatigue there is no guarantee the person will become motivated.

25
Q

How does complacency come about?

A

An individual not being able to test their limits.

26
Q

What are the symptoms of stress?

8 symptoms

A 
Self medication 
Excessive drinking 
High absenteeism 
Difficult as a colleague 
Easily irritated 
Readily tired 
Difficult to manage 
Depression

Human Factors (14 decks)

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