Communication In The Workplace 11

Question 1

Information is processed as input from the environment.

There are 4 major mechanisms, what are they?

Answer 1

• sensory
• perceptual
• decision
• effector or response

Question 2

What are the points in the communication process?

8 things

Answer 2

Sender 
encoder 
Transmitter 
Signal 
Interference 
Reception
Decoder 
Receiver

Question 3

What are the factors affecting verbal communication:

8 points

Answer 3

Word choice
Intonation 
Speed 
Tone 
Distortion/load
Expectation
Noise 
Interruption

Question 4

What are the factors effecting non verbal communication

Answer 4

Touch (haptic)
Expressions
Inflexion
Speed of movement 
Tone
Gestures
Loudness
Pitch
Body language 
Proxemics (personal space)

Question 5

It’s good practice to know what you want to say first and deliver the message slowly and clearly in chunks.
True or False?

Answer 5

True

Question 6

Liveware to liveware is the most frequently way of communicating

Answer 6

True

Question 7

Messages should Avoid ambiguity; potential sources of error

True or False?

Answer 7

True

Question 8

Communication can be improved by good controller and discipline.
True or False?

Answer 8

True

Question 9

Which senses are mainly used for ATC communication?

Answer 9

Vision
Listening
Speaking
Touch

Question 10

In the future due to increased automation what will be reduced?

Answer 10

Roles of Groups and teams

Reducing extra safety mechanisms.

Question 11

To avoid ambiguity what should a controller do?

Answer 11

Use Standard ATC messages in standardised format and order

Question 12

How can communication be improved?

Answer 12

Speak slowly and clearly

At end of long shift/flight speech should be slow and clear

Pay attention to transmissions where the start or end of a message is cut off. Especially when busy

Routine confirmation/requests to repeat them if required

Particular care on hear-back and expectancy.