bc2_deck_1025462

Question 1

ListeningWe listen to a number of sounds and conversations. Listening can be time consuming and at times can take a lot of effort.Stages/Components of listening process:Hearing: Attending: Understanding: Remembering:

Answer 1

We know that listening takes efforts. It’s makes listening an active process that we must choose to participate in.Not all our listening is exactly the same. Different types of listening exist.

Question 2

is the process where selectively attend to and assign meaning to sound.

Answer 2

Listening

Question 3

when you are registering the sound

Answer 3

Hearing:

Question 4

when you are focusing on what you’re hearing

Answer 4

Attending:

Question 5

when you are assigning meaning to what you’re hearing

Answer 5

Understanding:

Question 6

when you are recalling and thinking about what you heard

Answer 6

Remembering:

Question 7

1. Informational listen:2. Empathic listening3. Critical listening/evaluative

Answer 7

3 Types of Listening

Question 8

Listen to gain information of some sort: students sitting in business communication to learn new material

Answer 8

Informational listen:

Question 9

You try to understand and/or solve a problem and/or help the speaker. (Also usually pay special attention to the emotional tone of the speaker)Ie: your speaking to a friend who has expressed their dilemma in making a decision

Answer 9

Empathic listening

Question 10

Try to understand speakers point of view (angle)
Pay particular attention to detailIe: a salesperson is speaking to you about which cellphone plan to buy and your being cautious for any hidden fees

Answer 10

Critical listening/evaluative

Question 11

ListeningWhen communicating with others we hope they are listening so our message can be delivered how we had hoped.Sometimes this does not happen and we not aware that the receiver is not listening. Many times they are guilty of poor listening.If we can be aware of the reason why people listen poorly we might be able to prevent

Answer 11

Ways to Improve ListeningListening is a skill. Much like any other skill you can practice and work to make yourself at it!Here are some tips to help improve listening skills:1. Be silent: let others speak and wait until they are done before responding2. Do not judge prematurely: draw conclusions after you heard and understood what is being said3. Look for key ideas4. Listen for emotions5. Ask questions6. Analyze all information

Question 12

1. Pseudolistening: pretending to be attentive2. Stage hogging: only interested in expressing their ideas3. Defensive listening: a response style in which the receiver a speakers comments as an attack4. Selective listening: listening only to what interest you5. Effort: it takes the same amount or more effort to listen then it does to talk6. Message overload: listening for 9-10 hours a day7. Distracting sounds and noise: cell phones, talking, etc8. Environment: bright lights, attractive person, unusually sights, or other stimuli

Answer 12

Reasons for Poor Listening1. Pseudolistening:2. Stage hogging:3. Defensive listening:4. Selective listening:5. Effort:6. Message overload:7. Distracting sounds and noise:8. Environment:

Question 13

Perception is a way we take in information, give it order, and assign it meaningWe all have our own perception of ourselves, the world around us, and ultimately our reality.-have you ever heard the saying “perception is reality” -bob perceives his life to be happy one so bob’s reality is he has a happy life. Lets say Ellen hears the details of Bob’s life and perceives it to be sad, does that change Bob’s reality?

Answer 13

No one knows how people will perceive things until after their perception is formed. This makes it challenging to know how your attempt at communication will be perceived till it has already taken place.What people perceive is what becomes a reality to you. Each person has a perception about who they are. How do they form this perception of self?

Question 14

We all have our own self-concept. Self-concept is the relatively stable set of perceptions each individual holds of themselves.Self-concept is developed by how we think others see us. Specifically it is developed by:1. reflected appraisal: when others give us appraisal (good or bad) for things we do or say.2. significant others: how the people most near us feel about us and their thoughts about who we are and what we stand for.3. roles we take on: it is when we try new things that we find out what we are or not capable of.You might notice that all the above involve communication.

Answer 14

Self-esteem: how you feel about yourself and your attributes.Self-fulfilling prophecy: a prediction or expectation of an event that makes the outcome more likely to occur than it would be otherwise. Ie: by simply expecting to fail an exam you increase the likelihood that you will.

Question 15

Trust is the firm reliance on the integrity, ability, or character of a person or thing.Trust is an important element for communication. When we trust people we self-disclose information about ourselves and allow for a relationship to develop.Imagine having to speak with a person you do not trust….how willing are you to open communication with them?Don’t allow for bad communication because of mistrust! Look for bad behaviors and replace them with good ones….you will notice a change in how others communicate with you.

Answer 15

Benefits of trust for communication1. opens channels for communication2. Encourages awareness and understanding 3. helps to develop significant interpersonal communication

Question 16

To help develop trust there are a few behaviors that can help.-acceptance: people are more willing to trust another when they are accepting of them and what they have to say.-empathy: an empathetic person can relate to what others are experiencing and understand the importance of trust-honesty: if one can not trust another they will not open themselves up to them. This closes the channels of communication instantly.

Answer 16

To help develop trust there are a few behaviors that can help.-acceptance:-empathy:-honesty:

Question 17

Below are some behaviors that will limit trust and negatively affect communication.-evaluation: it is hard to trust people who evaluate everything you say and do. Often times it comes off as judgmental and causes people to limit communication with them.-control: we trust people when they allow us to be who we are but when they try to control us we begin to distrust them. Many parents find that their children do not trust them because they fear their parents will control the situation or them. This is often the reason why many children will not communicate with their parents.-superiority: when we interact with people that try to be superior to us we begin to distrust them.-strategy: people who have a strategy or angle usually make people edgy and defensive. This then leads to distrust and apprehension.

Answer 17

Below are some behaviors that will limit trust and negatively affect communication.-evaluation:-control:-superiority:-strategy:

Question 18

Techniques to effective written communication-write during one sitting. Don’t break your thought and flow of writing unless necessary-reflect your own personality in your writingVisualize your reader. Write at the level and understanding of the person the written communication is intended for.Don’t write when emotional. When you write with emotion you might say things you’ll regret later, so wait and then write.Have correct facts and figures. Remember, written communication becomes permanent record so what you put needs to be correct.Use proper language structure, spelling, and punctuation. You don’t want your audience to not understand your writing because of grammatical mistakes so proof read.

Answer 18

There are two types of formats for business letters:Block style-each line begins at the left margin, including the date and salutation. This format saves time for the typist.Modified block-the date and salutation are right aligned only with all remaining parts left aligned. This style takes a little more typing time but gives a balanced appearance.

Question 19

There are two types of punctuation for business letters:Mixed-requires a colon after the greeting and a comma after the complimentary close. *remember: if you don’t put a colon after a greeting, then don’t put a comma after the complimentary close.Open-omits punctuation after the date, address, greeting and complimentary close unless a line ends in an abbreviation which would require a period.

Answer 19

Business LettersParts of a business letter: (in order use)HeadingDateInside addressAttention lineSaluation (Dear Mr. Smith)BodyClosure (Very truly yours,)Extra Notations