bcg_deck_1144153

Question 1

a disconfirming response with more than one meaning, leaving the other party unsure of the responder’s position.

Answer 1

Ambiguous Response:

Question 2

the process of pronouncing all the necessary parts of the word.

Answer 2

Articulation:

Question 3

the process of focusing on certain stimuli from the environment.

Answer 3

Attending:

Question 4

the medium through which a message passes from sender to receiver.

Answer 4

Channel:

Question 5

the emotional tone of a relationship as it is expressed in the messages that the partners send and receive.

Answer 5

Climate:

Question 6

the process of human beings responding to verbal/nonverbal behavior. A human survival skill needed to maintain contact with the world.

Answer 6

Communication:

Question 7

to be clear and brief

Answer 7

Concise:

Question 8

the emotional associations of a term

Answer 8

Connotation:

Question 9

agreement between group members about a decision

Answer 9

Consensus:

Question 10

the believability of a speaker or other sources of information

Answer 10

Creditability:

Question 11

taking innocent comments as personal attacks

Answer 11

Defensive listening:

Question 12

the objective, emotion-free meaning of a term

Answer 12

Denotation:

Question 13

listening in which the goal is to help the speakers solve a problem

Answer 13

Empathetic listening:

Question 14

physical location and personal history surrounding the communication

Answer 14

Environment:

Question 15

words that have more than one dictionary meaning

Answer 15

Equivocal:

Question 16

a pleasant term substituted for a more direct, less pleasant term

Answer 16

Euphemism:

Question 17

listening in which the goal is to judge the quality or accuracy of speaker’s remarks

Answer 17

Evaluative listening:

Question 18

a speech planned in advance but presented in a direct, conversational manner

Answer 18

Extemporaneous speech:

Question 19

incorrect assumptions that lead us to believe that we have heard the message before or that the message it too simple or tow complex to understand

Answer 19

Faulty assumption:

Question 20

the discernible response of the receiver

Answer 20

Feedback:

Question 21

the speech memorized of delivered word for word from a manuscript

Answer 21

Formal:

Question 22

a speech given “off the top of one’s head” without preparation

Answer 22

Impromptu:

Question 23

listening to understand another person or idea

Answer 23

Informational listening:

Question 24

communication in which the two parties involved consider one another as individuals

Answer 24

Interpersonal communication:

Question 25

communication with oneself

Answer 25

Intrapersonal communication:

Question 26

the study of body movements, gestures, and posture

Answer 26

Kinesics:

Question 27

a speech that is read word-for-word from a prepared text

Answer 27

Manuscript:

Question 28

a speech that is learned and delivered by rote without a written test

Answer 28

Memorized:

Question 29

a speaker’s words and actions

Answer 29

Message:

Question 30

excessive written or verbal information

Answer 30

Message overload:

Question 31

a force that interferes with the process of communication

Answer 31

Noise:

Question 32

the highness or lowness of one’s voice

Answer 32

Pitch:

Question 33

the study of how people use space

Answer 33

Proxemics:

Question 34

giving the appearance of listening

Answer 34

Pseudolistening:

Question 35

one person speaking with limited verbal feedback

Answer 35

Public communication:

Question 36

the speed at which one speaks

Answer 36

Rate:

Question 37

decodes the message

Answer 37

Receiver:

Question 38

words that gain their meaning through comparison

Answer 38

Relative terms:

Question 39

the relatively stable set of perceptions each individual holds of himself or herself

Answer 39

Self-concept:

Question 40

the process of deliberately revealing information about oneself that is significant and that would not normally be now by others

Answer 40

Self-disclosure:

Question 41

the degree of regard of a person holds for himself

Answer 41

Self-esteem:

Question 42

a prediction or exaptation of an event that makes the outcome more likely to occur than would otherwise.

Answer 42

Self-fulfilling prophecy:

Question 43

deals with the meanings of words

Answer 43

Semantics:

Question 44

encodes and delivers the message

Answer 44

Sender:

Question 45

not listening because he/she is only interested in what he/she has to say

Answer 45

Stage hogging:

Question 46

the arrangement of words in a sentence

Answer 46

Syntax:

Question 47

complete sentence describing the central idea of a speech, usually found in the first paragraph

Answer 47

Thematic:

Question 48

the quality of one’s voice

Answer 48

Tone:

Question 49

the loudness of one’s voice

Answer 49

Volume: