Behavioural Change Flashcards
(14 cards)
behavioral change in healthcare
it is the process of changing the actions, behaviors, and habits of healthcare professionals, patients, or the entire healthcare organizations to improve health outcomes, delivery, and patient experience.
behavioral change in healthcare can occur at multiple levels
- individual
- organizational
- system-wide
association between performance measurement and behavioral change
data collected during performance measurement processes help make influence healthcare providers behaviour and decision-making.
key elements of behavior change
- fear
- threat
- response efficacy
- self-efficacy
examples of behavior change in healthcare organizations
- smoking cessation
- psychotherapeutic interventions
- substance abuse programs
theories in behavioral change
- learning theories
- social learning theory
- theory of reasoned action
- theory of planned behavior
- transtheoretical theory
- health action process approach
groups involved in PMM process
- quality support services
- departments
- medical staff
- coordinating commitee
- administration
- board
some board PM responsibilities
- Consider PM results in strategic planning
- Learn improvement approaches
- Provide financial support for PM activities
- Promote continuous improvement
some administration responsibilities
- Allocate necessary resources
- Encourage participation in PM activities
- Promote education about PM concepts and techniques
- Use performance data for strategic planning and new program design
coordinating committee responsibilities
- Meet periodically to oversee and direct PM activities
- Set PM expectations, develop plans, and ensure implementation
- Oversee evaluation of the PM program’s effectiveness
- Communicate PM activities to the board
medical staff responsibilitites
- Oversee physician-related PM activities
- Measure, assess, and improve clinical aspects of care in the organization
- Identify improvement opportunities and help achieve improvements
- Report results of PM activities to the medical staff, oversight committees, and the board
managers/department are responsible for
- measuring, assessing, and improving clinical and operational performance,
- ensuring the competence of people working in the department,
- identifying opportunities to improve performance and helping to achieve these improvements
PM plan
the organizations process for measuring, assessing, and improving performance
components of PM plan
- process improvement statement
- infrastructure
- measurement, assessment, and improvement activities
- effectiveness plan
