Leading Performance

Question 1

brainstroming

Answer 1

a creative group process used to generate ideas about a specific situation
and may be used at any time during the measurement or improvement process

Question 2

steps of brainstorming

Answer 2

1. define the subject
2. think about the issue
3. set a time limit for expressing ideas
4. generate ideas

Question 3

statistical tools or methods

Answer 3

• control charts
• casual analysis
• time series analysis
• benchmarking
• performance indexes
• hypothesis testing

Question 4

software programs used for statistical analysis

Answer 4

• excel
• R programming language
• python
• oracle

Question 5

benefits of KPI analysis

Answer 5

• mitigating risk
• better decision-making
• delivering and adapting services to consumers
• better financial insight, reducing costs, and increasing profits

Question 6

approaches to analyze KPIs metrics and measure

Answer 6

• reactive approach
• proactive approach

Question 7

steps to analyze KPIs metrics and measure

Answer 7

1. set out your aims
2. define your measures
3. collect your data
4. analyze your data
5. visualize your KPIs and the results