KPI

Question 1

kpi reporting

Answer 1

• a management tool that facilitates the measurement, organization, and analysis of the most important business key performance indicators.
• how you report your key performance indicators (KPI’s) to your management and team.

Question 2

some types of KPIs

Answer 2

• financial kpis
• operational kpis
• employee performance kpis
• customer kpis
• strategic kpis

Question 3

data reporting to stakeholders

Answer 3

1. Determine frequency of processing and analysis.
2. Define method of analysis
3. Define type of measure
4. Determine level of aggregation (data combination).
5. Develop risk-adjustment strategy.

Question 4

tools/methods for data analysis and presentation

Answer 4

• histograms
• line graphs
• boxplots
• control charts
• comparison charts

Question 5

statistical process control

Answer 5

the application of statistical methods to assess and
control performance

Question 6

two way to improve a process

Answer 6

If process is unstable (special-cause variation is present):
- Special causes are identified and eliminated.
- Process itself is not changed (special causes are extrinsic to the process).

If process is stable (only common-cause variation is present):
- To reduce variation and improve performance, process changes must be made

Question 7

signs of need to improve performace

Answer 7

• performance expectation/standards are not being met and there are no signs of special-cause variation
• performance meets expectations but there are signs of special-cause variation

Question 8

performance assessment

Answer 8

is the evaluation stage of quality management