Benchmarking Flashcards
(11 cards)
1
Q
benchmarking
A
the process of comparing the performance of healthcare organizations to industry standards or other similar entities
2
Q
benchmarking concept
A
a comparison of a series of data points to identify opportunities for improvement
3
Q
benefits for benchmarking
A
- improved patient outcomes
- cost reduction
- increased accountability
- continuous improvement
- enhanced efficiency
4
Q
disadvantages of benchmarking
A
- data overload or complexity
- resistance to chance
- cost-intensive
- time consuming
5
Q
steps to benchmarking
A
- decide what t0 benchmark
- understand current performance
- plan
- study others
- learn from data
- use the findings
6
Q
planning for benchmarking
A
- Decide what type of benchmarking to perform
- Choose the type of data to be collected
- Devise a method of collection
- Identify which organizations to use as your benchmarks
- Make a timetable to adhere to for each task
- Have a desired output for the study
7
Q
types of benchmarking
A
major
1. internal
2. external
specific:
1. competitive
2. functional
3. best in class
4. generic
5. strategic
6. performance
7. process
8
Q
external benchmarking sources
A
- reference databases
- professional groups
- government, clinical, scientific studies
- award programs
- research organizations
- individual consultants and firms
9
Q
benchmarking studies can reveal 3 outcomes
A
- negative gap: external processes are better than internal processes
- positive gap: internal processes are better than external processes
- parity
10
Q
two groups must agree on the change
A
process owners
upper management
11
Q
steps of action plans of benchmarking
A
- specify tasks
- sequence tasks
- determine resource needs
- establish a task schedule
- assign responsibility for each task
- describe expected results
- specify methods for monitoring results
