BGS - 04. Leadership and Teamwork Flashcards
Leadership and Teamwork
“demonstrates effective leadership and team working”
~ICAO
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Learship and Teamwork
13 Behavioural Indicators
- Understands and agrees with the crews roles and objectives
- Creates ana tmosphere of open communication and encourages team participation
- Uses initiative and gives directions when required
- Admits mistakes and takes responsibility
- Anticipates and responds appropriately to other crew members needs
- Carries out insutrctions when directed
- Communicates relevant concerns and intentions
- Gives and receives feedback constructively
- Confidently intervenes when important for safety
- Demonstrates empathy and shows respect and tolerance for other people
- Engages others in planning and allocates activities fairly and appropriately according to abilities
- Address and resolves conflicts and disagreements in a constructive manner
- Projects self-control in all situations
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Ledaership and Teamwork
Leadership
The art of motiviating a group of people to act towards achieving a common goal
The leader is a person in the group that has an idea about which direction to go in, and possesses the combination fo personality and leadership skills that makes others want to follow their direction
2
Revelent and Effective Question
Teamwork
is the collaborative effort of a group to achieve a common goal or to complete a task in the most effective and efficient way
2
CRM
Crew Resource Management
11
Empathy
“theability to understand and share the feelings of another”
If you understand others feelings, you are less likely to hurt them and gain their cooperation
12
Empathy
Means of improving empathy
- Get out of your comfort zone
- Ask for feedback
- Read
- Walk in others shoes
- Know the people around you
- Be honest about your biases
- Be curious
- Ask questions
- Practice ‘Active Listening’
12
Allocating Tasks
Effective leadership in the way tasks are allocated can help with the ‘buy in’ of other team members.
When allocating tasks, considerations should include
- Priority/Importance
- Skill sets
- Availability
- Personal Development
- Personal Interest
If yo match the tasks and individuals logically using the above criteria, you are more likely to get acceptance
13
Conflict and resolve
Discussion
Conflicts cannot be resolved satisfactorily without talking
14
Conflict and resolve
Compromise
The best resolutions tend to be ‘win-win’ or collaborations. It is most unliekly that satisfactory solutions will be arrived at without each party giving a little ground
14
Conflict and resolve
Empathy
If one of the party cannot understand the others viewpoint, they are unlikely to reach an agreement that suits the others.
14
Conflict and resolve
Unresolved disagreements can become corrosive
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