BGS - 05. Problem Solving and Decision Making

Question 1

Problem Solving and Decision Making

“Accurately identifies risks and resolves problems. Uses the appropriate decision-making processes”

Answer 1

1

Question 2

Problem Solving and Decision Making

10 behavioural indicators

Answer 2

1. Seeks accurate and adequate information from appropriate sources
2. Identifies and verifies what and why things have gone wrong
3. Employ(s) proper problem-solving strategies
4. Persevers in working through problems (without reducing safety)
5. Uses appropriate and timely decision-making processes
6. Sets priorities appropriately
7. Identifies and considers options effectively
8. Monitorings, reviews , and adapts decisions as required
9. Identifies and manages risks effectivel
10. Improvises when faced with unforeseeable circumstances to achieve the safety outcome

1

Question 3

Problem Solving and Decision Making

Diagnose the problem
consider the Options
Decide which to follow
Act
Review

Answer 3

DODAR

1

Question 4

Problem Solving and Decision Making

Gather
Review
Analyse
Decide
Evaluate

Answer 4

GRADE

1

Question 5

Problem Solving and Decision Making

Three common steps in problem solving and decision making models

Answer 5

1. FACTS
2. DECISION
3. REVIEW

2

Question 6

Accurate and Adequate Information

Pilots are expected to consider ACCURATE and ADEQUATE infromation from APPROPRIATE SOURCES

Answer 6

4

Question 7

Problem Solving

A problem solving strategy is a plan of action to find a solution to a problem

Answer 7

6

Question 8

Problem Solving

ALGORITHM

Answer 8

Step by step formula or process i.e. a checklist drill

6

Question 9

Problem Solving

HEURISTIC

Answer 9

Heuristic approachs to problem solving are less rigid than checklists.

Useful in situations where there is too much or too little data, where time is limited and/or when preceise answers are not necessary.

A means to make mental shortcuts i.e. a ‘rule of thumb’

6

Question 10

Problem Solving

TRIAL AND ERROR

Answer 10

Not a very efficient strategy but quite common.

Random nature of this strategy means results are also random.

It has a role to play in the abscence of other approachs and may be logical if driven by experience rather than being truly random.

6

Question 11

Problem Solving Strategies

ABSTRACTION

Answer 11

Solving the problem in a model of the system before applying it to the real system

Question 12

Problem Solving Strategies

ANALOGY

Answer 12

Using a solution that solves teh analogous problem

Question 13

Problem Solving Strategies

BRAINSTORMING

Answer 13

Useful when in groups.

Suggesting a large number of solutions or ideas and combining and devloping them until an optimum solution is found

Question 14

Problem Solving Strategies

HYPOTHESIS TESTING

Answer 14

Assuming a possible explanation to the problem and trying to prove or disprove the assumption.

aka the scientific method

7

Question 15

Problem Solving Strategies

LATERAL THINKING

Answer 15

Approaching solutions indirectly and creatively

7

Question 16

Problem Solving Strategies

MEANS-ENDS ANALYSIS

Answer 16

choosing an action at each step to move closer to the goal

7

Question 17

Problem Solving Strategies

METHOD OF FOCAL OBJECTS

Answer 17

Synthesizing seemingly non-matching characteristics of different objects into something new

7

Question 18

Problem Solving Strategies

MORPHOLOGICAL ANALYSIS

Answer 18

Assessing the output and interactions of an entire system

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Question 19

Problem Solving Strategies

PROOF

Answer 19

try to prove that the problem cannot be solved. The point where the proof fails will be the starting point for solving it

7

Question 20

Problem Solving Strategies

REDUCTION

Answer 20

transforming the problem into another problem for which solutions exist

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Question 21

Problem Solving Strategies

RESEARCH

Answer 21

employing existing ideas or adapting existing solutions to similar problems

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Question 22

Problem Solving Strategies

ROOT CAUSE ANALYSIS

Answer 22

Identifying the cause of the problem

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