ch 11

Question 1

Which type of leader demands instantaneous obedience and focuses on achievement, initiative, and self-control?

Answer 1

Coercive

Question 2

Which type of leader attempts to create employee satisfaction through bartering or negotiating for desired behaviors or
level of performance?

Answer 2

Transactional

Question 3

Which type of leader has a strong influence on coworker support and building an ethical culture through increasing
employee commitment and fostering motivation?

Answer 3

Transformational

Question 4

A coaching leader is one who builds a positive climate by doing

Answer 4

Developing skills for success, delegating responsibility, and issuing challenging assignments

Question 5

Which leadership type values people, their emotions, and their needs, relying on friendship and trust to promote
flexibility, innovation, and risk taking?

Answer 5

Affiliative

Question 6

Which of the following are a primary influence on employee’s ethical behavior because they are role models for an
organization’s values?

Answer 6

Leaders

Question 7

Which of the following is one of the seven habits of strong ethical leaders?

Answer 7

The passion to do right

Question 8

Which type of leader can create a negative climate because of the high standards they set?

Answer 8

Democratic

Question 9

Ethical leadership should be based on which of the following?

Answer 9

Holistic thinking that embraces the complex issues companies face daily

Question 10

Strong ethical leaders have a passion for which of the following? (Select four)
a. Doing the right thing
b. Being proactive
c. Considering stakeholder interests
d. Being role models for the organization and its employees
e. Satisfying shareholders before other stakeholder groups

Answer 10

A B C D

Question 11

Which of the following statements about ethical leadership is true?
a. Ethical leadership is a foundational requirement for impacting the long-term valuation of the firm.
b. Ethical leadership is necessary for the firm to achieve profitability to satisfy shareholders.
c. Ethical leadership maintains a short-term orientation to ethical decision making.
d. Ethical leadership requires ethical leaders to have charismatic personalities.
e. Ethical leadership usually avoids transactional leadership.

Answer 11

a. Ethical leadership is a foundational requirement for impacting the long-term valuation of the firm.

Question 12

Group polarization _______.
a. occurs when one or more group members feel pressured to conform to the group’s decision even if they
personally disagree
b. occurs when two or more groups interact with one another on an informal basis
c. is when a group is more likely to move toward a more extreme position than members might have done
individually
d. sets up a number of independent groups to work on opposing sides of an issue
e. assigns each team member as a “critical evaluator” with the responsibility to express opinions and objections
freely

Answer 12

c. is when a group is more likely to move toward a more extreme position than members might have done
individually

Question 13

The ability or authority to guide and direct others toward a goal is known as _______.

Answer 13

leadership

Question 14

Which type of leader is characterized as having superficial charm, no conscience, grandiose self-worth, little or no
empathy, and enjoys flouting rules?

Answer 14

Psychopathic

Question 15

Leaders who are highly assertive and not very cooperative are categorized as having which conflict management
style?

Answer 15

Competing

Question 16

Leaders with an accommodating conflict management style are known as being which of the following?

Answer 16

Highly cooperative but non-assertive

Question 17

Which conflict management style is marked by a desire to meet the needs of stakeholders and strongly adhere to
organizational values and principles?

Answer 17

Collaborating

Question 18

A culture that encourages employees to express concerns, bring up ethical issues, and take a proactive approach
toward resolving conflicts is based on which of the following?

Answer 18

Values

Question 19

Which of the following claims that leaders form unique relationships with followers through social interactions?

Answer 19

Leader-exchange theory

Question 20

A two-way process in which the communicator communicates with superiors and subordinates is known as _______.

Answer 20

reporting

Question 21

The four categories of communication include which of the following? (Select four)
a. Reporting
b. Small group communication
c. Nonverbal communication
d. Interpersonal communication
e. Listening

Answer 21

B C D E

Question 22

When one or more group members feel pressured to conform to the group’s decision even if they personally disagree,
which of the following occurs?

Answer 22

Groupthink

Question 23

When managers overlook or stifle the importance of core values in their business decisions, this is known as _______.

Answer 23

normative myopia

Question 24

When leaders and followers share the same vision, ethical expectations, and objectives for the company, which of the
following occurs?

Answer 24

Leader–follower congruence

Question 25

Which of the following provide(s) important guidelines for employees on how to act in different situations?

Answer 25

Codes of ethics

Question 26

Gossip, manipulation, playing favorites, and taking credit for another's work are all examples commonly associated with _______.

Answer 26

workplace politics

Question 27

Which type of leader is passionate about the company, lives out corporate values daily in their behavior in the workplace, and forms long-term relationships with employees and other stakeholders?

Answer 27

Authentic

Question 28

Which of the following statements are about feedback NOT true? a. Most companies recognize the need for organizational leaders to provide feedback to employees. b. Most companies recognize the need for organizational leaders to get feedback from their employees. c. Feedback can occur through informal methods like a simple conversation or through more formal systems such as employee performance evaluations. d. Employee feedback can be generated in many different ways, including interviews, anonymous surveys, ethical audits, and websites. e. Negative feedback is important to inform employees of weaknesses and provide constructive ways for improving them.

Answer 28

b. Most companies recognize the need for organizational leaders to get feedback from their employees.

Question 29

Which type of leader communicates a sense of mission, stimulates new ways of thinking, and enhances as well as generates new learning experiences?

Answer 29

Transformational

Question 30

The most effective leaders possess the ability to manage themselves and their relationships with others effectively, a skill known as _______.

Answer 30

emotional intelligence

Question 31

Which type of leader produces employees who achieve a negotiated level of performance, including compliance with ethical and legal standards?

Answer 31

Transactional

Question 32

The acronym RADAR stands for

Answer 32

Recognize, Avoid, Discover, Answer, and Recover

Question 33

From an ethical standpoint, leaders should take time during which step of the RADAR model to fix any weaknesses in the ethics program and develop improved ways of detecting misconduct?

Answer 33

Recover

Question 34

Which step of the RADAR model involves responding to the discovery of an ethical dilemma through communication both internally and externally?

Answer 34

Answer

Question 35

Because they fear doing so will uncover questionable conduct that could put the firm in an unfavorable light, many managers are reluctant to engage in which step of the RADAR model?

Answer 35

Discover

Question 36

After massive recalls of its dressers due to tipping issues, a furniture company released feel-good commercials and developed better quality standards to regain its quality image. In this scenario, what stage of the RADAR model was the furniture company engaging in?

Answer 36

Recover

Question 37

Ethical leaders should take a holistic view of the firm's ethical culture. a. True b. False

Answer 37

True

Question 38

Leaders with an avoiding style of conflict management are uncooperative and non-assertive. a. True b. False

Answer 38

True

Question 39

Employee empowerment is an essential component of a values-based organizational culture. a. True b. False

Answer 39

True

Question 40

Paralanguage includes gestures, facial expressions, proximity, time, and dress. a. True b. False

Answer 40

False

Question 41

The ability to influence the behavior of others by offering them something desirable is best described as which type of power?

Answer 41

Reward

Question 42

Expert power usually stems from

Answer 42

A superior's credibility with his or her subordinates

Question 43

When a foreman orders an assembly-line employee to carry out a task that the employee perceives as unethical, yet the employee feels compelled to do it because of the foreman's position, the foreman is exercising which type of power?

Answer 43

Legitimate

Question 44

Motivation is defined as

Answer 44

A force within the individual that focuses his or her behavior on achieving a goal

Question 45

Which type of leader demands instantaneous obedience and focuses on punishing wrong behavior, achievement, initiative, and self-control?

Answer 45

Coercive

Question 46

Which type of needs are satisfied by social and interpersonal relationships?

Answer 46

Relatedness

Question 47

Customers are willing to pay higher prices for products from ethical companies. a. True b. False

Answer 47

True

Question 48

Crises can potentially be more devastating than natural disasters or technological disruptions. a. True b. False

Answer 48

True

Question 49

Which of the following refers to large-scale unethical activity that follows recognizable phases of escalation?

Answer 49

Ethical disasters

Question 50

Which of the following NOT recommendations for improving risk management? a. Communicate risk frameworks and the effectiveness of internal and external controls. b. Maintain a recovery plan for an ethical or compliance crisis. c. Improve performance by applying risk measures and dashboards. d. Develop a risk and compliance plan after major projects are complete. e. Review the nature and scope of the risk-management function.

Answer 50

d. Develop a risk and compliance plan after major projects are complete.