Ch 18 Current Concepts In HR Mgmt

Question 1

______ means more than receiving pay; rather, the term is used to identify the individual-to-organization relationship for personnel in both career and volunteer departments

Answer 1

Employee

Question 2

_______ are most important to success in all organizations today

Answer 2

Interpersonal relationships

(even more important in times of organizational stress and emergencies and disasters)

Question 3

This HR Key Factor may be the most challenging because it requires open self examination and self realization of the limits of your knowledge and skills

Answer 3

Factor #4 know what you know and what you don’t know (7 factors)

Question 4

______is perceived, and correctly understood, as validation of the situation

Answer 4

Inaction

Question 5

The three tiers of documentation

Answer 5

• Informal
• Semi-formal
• Formal

Question 6

This has become the most common form of documentation, and can be considered informal and semi-formal documentation

Answer 6

Email

Question 7

It is not a good practice to use ____ for formal documentation, and should not be used as a substitute for face-to-face communication

Answer 7

Email

Question 8

These types of notes and documentation can be called for evidence

Answer 8

ALL

Question 9

The goal of the leader is to: HR

Answer 9

Treat each individual FAIRLY

Question 10

The Rotary International Four-Way Test for making ethical decisions asks the following questions:

TFBB

Answer 10

• Is it the TRUTH?
• Is it FAIR to all concerned?
• Will it build BETTER FRIENDSHIPS and
  goodwill?
• Will it be BENEFICIAL to all
  concerned?

Question 11

The most important PIECE of the human resources program is the _____. (P=P)

Answer 11

POLICY direction

Question 12

Before recruiting can begin, the organization should have some type of process to determine ________

Answer 12

How a position will be announced

Question 13

The final portion of the selection process involves a

Answer 13

Background check

Question 14

Regarding harassment and discrimination, typical reporting procedures allow the member to follow the chain of command, and report it to _____, _____or _____.

Answer 14

• immediate supervisor
• skip immediate supervisor and go
  directly to the fire chief
• skip the department chain altogether and
  go directly to Human Resources

Question 15

Recordkeeping requirements for any member exposed to a hazmat or communicable disease should normally be kept for _____

Answer 15

Term of employment +30 years

Question 16

The ______ is one DOCUMENT that an organization cannot be without

Answer 16

Infection Control plan

Question 17

The number one thing to remember about CISD is:

Answer 17

No member should be forced to attend a debriefing

Question 18

Relationships are founded on trust. And the key ingredient in leadership is _____. Every day leaders need to remember they are awarded the privilege of leadership by those who agree to follow. (I=I)

Answer 18

Influence

Question 19

Although leaders may set the direction and validate the style of leadership that the organization values, the success of organizations is the result of____ rather than great leadership alone.

Answer 19

Good followership

Question 20

This means that a fire service leader is willing to put his or her credibility on line to achieve a successful outcome, balancing the needs of the individual and the organization

Answer 20

Commitment

Question 21

Conceptually, it helps to understand that any discussions about proposed changes to human relations, policies or procedures start in negative territory. This is the question asked by each person, and what must be answered.

Answer 21

“Prove that this won’t be bad for me”

Question 22

Using ____is essential to success. The right lexicon for human relations is important because many fire service personnel are in a funk, worried that the days of a steady income, and even steady employment for them, their partners and their families are being replaced with some thing described as the “new normal”

Answer 22

The right words, both spoken and written

Question 23

People value ____ and ____ and really don’t care about good intentions. They want to know that our service leaders have made a personal commitment to the people of the organization.

Answer 23

• honest
• integrity

Question 24

7 key factors in understanding Human Resources

Answer 24

1) know your policies
2) policies should be followed
3) understand that rules are easy but
application is hard
4) know what you know and what you
don’t know (most challenging)
5) know when and who to ask for help
6) know when action required
7) know what needs to be treated
confidentially

Question 25

The importance of ___________ demonstrates the strength of leadership and is a key characteristic of TODAY’S successful fire service leader.

Answer 25

Recognizing different perspectives, and seeking those opinions

Question 26

The more unique and challenging the situation, and effective the resulting decisions, the more____

Answer 26

Any decision is strengthened by the insights of others

Question 27

The 4 major parts of the Elements of Human Resource Management (42 total elements)

Answer 27

- Mission alignment and staffing - Recruitment - On-board process - Ongoing employment

Question 28

The recruiting and selection process can be very complicated. Organizations should be working to ensure that their members are representative of the community that is being served. This can be a daunting task, depending on _____ and ____

Answer 28

- Area of the country - socioeconomic factors

Question 29

The higher the position being sought, the _____ the testing process may be, and the organization should be seeking the highest qualified candidate.

Answer 29

Harder

Question 30

It is said when member leaves an organization, it is because of the _____, not the _____.

Answer 30

- Supervisor - Organization

Question 31

Concerning human resource management, all policies and procedures should be current and applicable to the organization. They must be combined with local state, provincial, tribal, and or federal law, and they should be reviewed at a minimum on what basis?

Answer 31

Annual

Question 32

The quickest way for an organization to end up facing a lawsuit is to _______ enforce existing harassment and discrimination policies.

Answer 32

Not (or worse yet sporadically)

Question 33

As part of the overall organizational system, is important to actually utilize the human resources systems and processes within the organization. One key area that must be addressed is in the realm of __________. (3)

Answer 33

- Personnel classifications - Evaluations - Professional development

Question 34

To assess individual performance, some type of personal appraisal or evaluation system must be established and in use. There are many different types of appraisals and forms available, but the key is to ensure that regardless of the system being used, it _______

Answer 34

Results in a written document, that the member, supervisor, and organization can refer to at any time

Question 35

A career development program should have a good balance of training and education. _____ results in the educational base being established while _____ allows the member to exercise what has been learned.

Answer 35

- Classwork - Training

Question 36

This is probably the most important and certainly the most expensive components of any organization. It can also be the most difficult to manage.

Answer 36

Compensation and benefits

Question 37

This can be utilized to assess the different types of risk and then make recommendations on how to address them. This should be composed of members from all ranks and positions within the organization, as well as a representative from the organizations insurance company.

Answer 37

A safety team (Risk management - team standpoint)

Question 38

A KEY part of any risk management program is to ______. Two important areas that must be addressed in any risk management PROGRAM are ______.

Answer 38

- Have a written safety manual - Exposures to hazardous materials and communicable diseases

Question 39

After spending considerable effort to implement an effective risk management program to protect the members, one other area that needs attention is a ____ program.

Answer 39

Wellness and Fitness

Question 40

At a minimum, how many types of physicals are there and what are they?

Answer 40

3 - Entry or initial - Regular or annual - Rehabilitative

Question 41

Two parts of wellness and fitness

Answer 41

- Physicals - Fitness evaluation

Question 42

HIPAA not withstanding, there are numerous other guidelines and rules that exist to protect members information. Whether it is stored electronically as part of the records management system, or in paper file cabinets, access to member information should be restricted to the member and _____

Answer 42

The designated Medical Officer or Safety Officer

Question 43

To analyze the results of the entire wellness and fitness program, results of the fitness evaluations can be grouped together into what three categories?

Answer 43

- Age range - Performance range - Gender

Question 44

The five parts of framework for thinking ethically

Answer 44

Recognize an ethical issue Get the facts Evaluate alternative actions Make a decision and test it Act and reflect on the outcome

Question 45

As the size of the organization increases, it becomes very difficult to remember which member has what skills, so the easiest way to do this is to store this information in (3)

Answer 45

- Spreadsheet - Records management system - Computer aided Dispatch system

Question 46

Job descriptions, appraisal systems, career development and special skills all lead to:

Answer 46

Compensation and benefits