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Flashcards in CH 2 - Managment Deck (18):
1

What are the 6 types of power that managment can have according to French & Ramp

  1. Coercive power → ability to punish another if a requirment is not achieved.
  2. Reward power → ability to reward another for meeting a requirement
  3. Legitimate power → the power derived from being in a position of authority. 
  4. Expert power → belief that a person has expertise in an area that others do not
  5. Referent power → the ability to influence others based on personality / charisma
  6. Negative power  → the power to disrupt a business (sabotage / legally)

2

What is business culture?

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3

Give the 4 types of business cultures and the elements that make them

  • Flexibility vs control
  • Looking inward vs looking outward

  • Human relations culture → focus on staff and meeting their needs
  • Internal process culture → driven by stable and controlled internal emvironment
  • Rational goal culture → structured and controlled to deal with outside environment (competion and goals motivate staff)
  • Open systems culture → staff are motivated by chalaanges and creativity

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4

What is human resource managment (HRM)?

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5

What are the functions of HRM?

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6

What is the differnece between the hard and soft approach of HRM?

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7

How can the effectiveness of HRM be evaluated?

  • Commitment → assess employee motivation, loyalty and job satisfaction (labour turnover, absences, surveys)
  • Competence → development of skills 
  • Congruence → to ensure a common vision is shared
  • Cost effectiveness → measured against competitor costs

8

Define organisational behaviour

The study and understanding of individual and group behaviour in an organisational setting inorder to improve performance.

9

What is Madlow's Hierachy of needs?

The suggestion that people are motivated by therir desire to achieve each level in the hierachy. When a level is achieved it is no loner a motivation.

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10

What is Herzberg's theroy about job satisfaction and motivation?

Hygiene factors provide satisfaction → things you expect when you go to work and would complain if they werent there (lighting, heating, salary)

Motivating factors provide motivation → (recongnition, repsonsibilty, promotion)

 

11

What is McGregors 'theroy X' and 'theroy Y'?

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12

What are Tuckmans 4 stages of group development?

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13

What are Belbins theroies of team roles?

Only 1 leader, shaper and finisher needed.

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14

What are Likert's 4 styles of leadership?

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15

  1. What is the definition of marketing?
  2. What 3 things must be considered with marketing?

  1. The process of identifying customer requirements efficiently and profitably.
  • Consumer market → other items on the market
  • Customer vs consumer
  • Industrial market → business to business selling

16

Known as the 'marketing mix' there are a set of 4 controllable variables that together can produce the desired respomse in the target market.... What are they?

  1. Product quality → suitability, Durability, Aesthetics, brand, Associated services.
  2. Price → Customer, trading, promotional
  3. Promotion → Advertisment, sales
  4. Place → Website selling, retail outlets, Inventory level, delivery frequency

17

 What is delegated legislation? 

 Business regulation by separate agency (FCA, FSA)  which is been established by government  for that particular purpose