ch 8 Flashcards
Achieving a goal
conflict often occurs bc two or more ppl want the same thing, yet both can’t have it
6 Causes of Conflict
- Perception
- Personality
- Knowledge
- Culture
- Power status
- Procedural expectations
High Context Culture
one in which considerable weight is given to the context of unspoken messages
Expressed Struggle
conflict becomes a concern to a group when the disagreement is expressed verbally or, more often, nonverbally. Early signs of conflict include furrowed brows, grimacing facial expressions, and flashes of frustration evident in the voice. If the conflict persists, words are usually exchanged and unmanaged tempers may flare.
Between at least two interdependent people
A conflict between even just two people in a group of five will undoubtedly have an impact on the dynamics of the entire group.
Negative impacts of conflict
- keeps the group from completing its task,
- interferes with the quality of the group’s decision or productivity
- threatens the existence of the group
Low-Context Culture
more emphasis is placed on words and their explicit meaning than on implicit, nonverbal cues.
Ex: United States
people in Low-Context Culture situation
give greater importance to task or instrumental issues
people in a High-Context Culture situation
give expressive or emotional aspects of managing conflict
Incompatible goals, scarce resources, and interference
Conflict often occurs because two or more people want the same thing, yet both can’t have it
What are the five managing styles?
1) Avoidance- ignore disagreements)
2) accommodation (win/lose)-gives in
disadvantage : bad decisions
advantage: you are reasonable
3) competition (win/lose)- disadvantage: more defensive, blame
4) compromise (win-win) - middle ground
5) collaboration (win-win)- high concern for self and others. not win/lose instead solve problems
What is SCAMPER?
S: Substitute something C: Combine with something else A: Adapt to something M: Modify P: Put it to some other use E: Eliminate Something R: Reverse or rearrange
Delphi Technique
communicate thru technology instead of meeting face to face
Electronic Brainstorming
possible for a group to generate solu- tions or strategies by typing ideas at a computer keyboard and having them displayed to the entire group.
Affinity Technique
method for sorting through and organizing ideas that a group may generate
