Ch11 Troubleshooting Windows Flashcards Preview

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Flashcards in Ch11 Troubleshooting Windows Deck (60):
1

How do you access Windows Advanced Boot Options?

Press F8 just after the BIOS POST, but before Windows starts.

2

Windows Adv. Boot - Safe Mode Defined

Starts system with minimal set of drivers.

3

Windows Adv. Boot - Safe Mode w Networking Defined

Starts system with minimal set of drivers and enables network support.

4

Windows Adv. Boot - Safe Mode w/ Command Prompt Defined

Starts system with minimal drivers and loads to Command Prompt instead of GUI.

5

Windows Adv. Boot - Enable Boot Logging Defined

Creates a ntblog.txt file.

6

Windows Adv. Boot - Enable Low Resolution Video (640x480) Defined

Uses standard VGA drivers in stead of a GPU specific driver, but uses all other drivers.

Called Enable VGA in XP

7

Windows Adv. Boot - Last Known Good Configuration Defined

Starts the system with the last configuration known to work.

8

Windows Adv. Boot - Directory Services Restore Defined

Used to restore a domain controller's active directory (Windows Server).

Listed, but not used in Win7/XP/Vista

9

Windows Adv. Boot - Debugging Mode Defined

Enables use of a debug program to examine the system kernel.

10

Windows Adv. Boot - 'Disable automatic restart on system failure' Defined

Prevents Windows from automatically restarting if an error causes Windows to fail; use if stuck in reboot loop.

Win7 / Vista only.

11

Windows Adv. Boot - 'Disable driver signature enforcement' Defined

Enables drivers containing improper signatures to be installed.

12

Windows Adv. Boot - Start Windows Normally Defined

Used to reboot to regular Windows.

13

What is WinRE

Windows Recovery Environment; utility used to help solve issues in Win7/Vista

14

WinRE - Startup Repair Defined

Automatically fixes certain problems, such as missing or damaged system files that might prevent Windows from starting.

15

WinRE - System Restore Defined

Restores computer to an earlier point in time without affecting personal files.

16

WinRE - System Image Recovery Defined

Restores the contents of a hard disk from a backup in Windows 7.

17

WinRE - Windows Complete PC Restore Defined

Restores the contents of a hard disk from a backup in Vista.

18

WinRE - Windows Memory Diagnostic Tool

Scans the computer's memory for errors.

19

WinRE - Command Prompt Defined

Used to perform recovery-related operations and also run other command-line tools.

Puts user into a directory called X:\Sources

20

What is Windows XP Recovery Console

Command-line interface used for repairs such as rebuilding the master boot record and others, which is included on the Windows XP CD-ROM

21

How to Fix 'BOOTMGR is missing' Error (2)

1. System Recovery Options >> Startup Repair option

2. System Recovery Options >> Command Prompt >> bootrec /fixboot

22

How to fix 'The Windows Boot Configuration Data file is missing required information' Error (3)

1. System Recovery Options >> Startup Repair

2. System Recovery Options >> Command Prompt >> bootrec //rebuildbcd

3. Remove and recreate BCD Stote by using following commands:

Bcdedit /export C:\BCD_Backup

ren c:\boot\bcd bcd.old

Bootrec /rebuildbcd

23

What other name is the Windows Recovery Environment known as?

Systep Recovery Options

24

Which option starts the system with a minimal set of drivers?

Safe Mode

25

Which tool should be used if a person wanted to do Startup Repair in Windows 7?

WinRE

26

What switch should be used to install the Recovery Console to a hard drive?

/cmdcons

27

What command repairs the bootmgr.exe file in Windows 7/Vista

bootrec /fixboot

28

Which tool should be used to fix the NTLDR if it is missing or corrupt?

Recovery Console

29

One of your customers went ahead and updated the software for a wireless adapter on a PC. After rebooting the user logs in and the computer displays a blue screen.

What should you do?

Roll back the device drivers in Safe Mode

30

How to fix NTDETECT failed

NTLDR is missing or

Invalid boot.ini

in Windows XP?

1. Reboot to the Windows CD and access the Recovery Console, then recopy the file from the Windows CD-ROM or backup media.

2. Repair the installation or restore Windows.

31

Device Manager Exclamation Point, Down Arrow, and Red X Defined

1. Exclamation Point = Malfunction / Drivers

2. Down Arrow = Disabled

3. Red X = Disabled in XP

32

Event View - System Log

Contains information, warnings, and errors about hardware, device drivers, system files, and other information dealing with OS

33

Event Viewer- Application Log

Contains events about programs built into Windows.

34

Event Viewer - Security Log

Holds Information that was gathered for security and auditing purposes.

35

Four Event Categories with Definition

1. Information - Basic information about a service indicated by an "i" in a circle.

2. Warning - Indicated by an exclamation point within a yellow triangle.

3. Error - Indicated by an exclamation point within a red circle, indicates program / service failure.

4. Audit Success - Indicated by gold colored key, tracks various auditing events.

36

What could a yellow exclamation point in the Device Manager indicate?

Incorrect Driver

37

Which log file in the Event Viewer contains information concerning auditing?

Security

38

A stop error could manifest itself as what?

BSOD

39

Which tools can be used to restore a computer?

System Image Recovery

Automated System Recovery

Windows Complete PC Restore

40

What can you not perform in Msconfig?

Cannot start or stop services only enable / disable services.

41

You try to install a program on a Win 7 laptop but the installation fails.

What should you do next?

Run the installer as an administrator

42

Which tool should you first use when troubleshooting software installation issues and application failures in Windows 7?

Reliability Monitor

43

List one common cause of a blue screen error?

Bad Drivers

44

Checkdisk Command

chkdsk // checks disks and fixes basic issues

chkdsk /F // Uses the /F for fix to fix issues otherwise operates in read-only.

chkdsk /R // Uses the /R switch to locate bad sectors and recover data.

45

System File Checker Command

SFC // basic command that checks protected system files and replaces incorrect versions or missing files with the correct files.

/scannow  // Switch that scans all protected files immediately.

/scanonce  // Switch that scans all protected files at the next boot

46

Convert Command

convert :  /FS:NTFS

Converts designated drive volume from FAT32 to NTFS without losing data.

47

Format command

format :

Formats a computer disk drive can use /FS: switch to format in FAT, FAT32, or NTFS

48

Diskpart Command

diskpart

Command-line counterpart of Windows Disk Management program which was the succesor to the FDISK program.

49

Disk Defragmenter Command

defrag -a // Used to analyze and defragment disk

defrag -f // Used when less that 15% free HDD space is available.

50

Xcopy Command

Command used to copy large amounts of data from one location to another, including exact copies of directory trees.

51

Robocopy Command

Robust File Copy which replaces the xcopy command

robocopy  

52

Tasklist Command

tasklist

Command used to show all processes running on the PC complete with Process Identification number (PID).

53

Taskkill Command

taskkill

Command used to shut down processes in cmd.

54

Shutdown Command

shutdown /s //Shutdown computer.

shutdown /r //Shutdown and restart computer.

55

Which command can fix lost files?

Chkdsk /R

56

Which Recovery Console command can decompress a file as it copies to the hard drive?

Expand

57

Which command can copy multiple files and entire directory trees?

Xcopy

58

Which command can write a new boot sector and replace the bootmgr file in Windows 7/Vista?

bootrec /fixboot

59

Which command will determine if protected system files have been overwritten and replace those files with the original version?

SFC

60

A application is frozen and cannot be closed. However, the rest of the operating system works fine. Which tool can be used to close the application?

Taskkill