Ch4 Flashcards
(16 cards)
Which of the following best defines affect?
a) A specific emotion caused by an event
b) A general term that covers a broad range of feelings, including emotions and moods
c) A mood that lasts for days
d) An irrational response to stimuli
b) A general term that covers a broad range of feelings, including emotions and moods
Which of the following is NOT one of the six essentially universal emotions?
a) Anger
b) Surprise
c) Anxiety
d) Happiness
c) Anxiety
What are moral emotions?
a) Emotions that have moral implications because of our instant judgment of a situation
b) Emotions that are universal and experienced by everyone
c) Feelings that are unrelated to our values
d) Moods that last for extended periods
a) Emotions that have moral implications because of our instant judgment of a situation
According to the Affective Circumplex model, which of the following emotions is associated with high positive affect?
a) Depressed
b) Tense
c) Happy
d) Fatigued
c) Happy
Which factor does NOT have a proven impact on emotions, according to the presentation?
a) Personality
b) Weather
c) Stress
d) Social interactions
b) Weather
What is emotional labor?
a) The ability to regulate one’s emotions effectively
b) An employee’s expression of organizationally desired emotions during interpersonal transactions
c) The process of identifying one’s emotions
d) A measure of job satisfaction
b) An employee’s expression of organizationally desired emotions during interpersonal transactions
Which of the following is true about emotional dissonance?
a) It has no impact on job satisfaction
b) It only affects short-term job performance
c) It can predict job burnout and declines in job performance
d) It leads to increased job satisfaction
c) It can predict job burnout and declines in job performance
What is Affective Events Theory (AET)?
a) A theory that describes how emotions are unrelated to job performance
b) A theory that suggests employees react emotionally to events at work, influencing job satisfaction and performance
c) A model explaining how weather affects mood
d) A theory that emotions are irrelevant in organizational behavior
b) A theory that suggests employees react emotionally to events at work, influencing job satisfaction and performance
What are the three aspects of Emotional Intelligence (EI) as described in the presentation?
a) Understanding, analyzing, and explaining emotions
b) Perceiving emotions, understanding emotions, and regulating emotions
c) Predicting, controlling, and ignoring emotions
d) Experiencing, observing, and hiding emotions
b) Perceiving emotions, understanding emotions, and regulating emotions
Which of the following is an emotion regulation technique mentioned in the presentation?
a) Problem-solving
b) Surface acting
c) Ignoring emotions
d) Financial planning
b) Surface acting
True or False: Emotional suppression is always an effective strategy for managing emotions at work.
False
True or False: Positive emotions can lead to better decision-making and creativity in the workplace.
True
True or False: According to the presentation, emotional contagion refers to the phenomenon of emotions “spreading” from one person to another.
True
True or False: Emotional intelligence is unrelated to job performance.
False
True or False: Long-term emotional dissonance can lead to job burnout and reduced job performance.
True
