ch.9- Enterprise systems Flashcards Preview

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Flashcards in ch.9- Enterprise systems Deck (19):
1

Enterprise system

-system central to the organization
-ensures information can be shared across all business functions and all levels of mgmt

2

tRANSACTION PROCESSING SYSTEMS (tps)

-capture and process detailed data to update records about fundamental business operations about org.

3

Batch processing system


-form of data processing
-business transactions are accumulated over a period of time, prepared for processing as single unit or batch--- all at same time

4

Online transaction processing sustem

each transaction processed right away, no delay of accumulating transactions in a batch

5

Transaction processing cycle

process of : (D.E.C.M.S.DP)
-data collection,
-editing,
-correction,
-manipulation,
-storage,
-document production

6

data collection

capturing and gathering all data to complete the processing of transactions

7

data editing

checking data for validity and completeness

8

data correction

re-entering data that was not typed or scanned properly

9

data manipulation

performing calculations and other data transformations related to biz. Transactions

10

data storage

updating one or more databases with new transactions

11

Data production

generating output records, and reports
Hard copy and soft copy

12

Enterprise resource planning

-integrated software programs
-manage company's vital business operation

13

Business process

-coordinated and related activities that takes one or more types of input
-creates output of value to customer of the process

14

Best practices

most efficient and effective way to complete business process

15

Supply chain mgmt

system that includes planning, executing, and controlling all activities involved in raw material sourcing and procurement, converting raw materials to finished products, and warehousing and delivering the finished product t customers

16

Sales forecasting

develop est. of future customer demand

17

Business Intelligence (BI)

gathering enough evidence of the right information in a timely manner and useable form and analyzing it to shine spotlight on organizations performance
-Essential component of org. ERP system.

18

Customer relationship mgmt

helps company manage all aspects of customer encounters, incl marketing + advertising, sales, customer service after the sale, and programs to retain loyal customers

19

Goal of CRM

understand and anticipate the needs of current and potential customers