CHANGE MANAGEMENT Flashcards
THREE ELEMENTS OF ADAPTABILITY
COGNITIVE FLEXIBILITY, EMOTIONAL FLEXIBILITY, DISPOSTIONAL FLEXIBILITY
ADAPTABILITY
ADJUST TO CHANGES, AND SEEK INFORMATION
EMOTIONAL
DEALING W/EMOTIONS YOURS AND OTHERS
DISPOSITIONAL
OPTIMISTIC AND REALISTIC
ROLES IN THE CHANGE PROCESS
SPONSOR, AGENT, TARGETS
SPONSER
INITIATE CHANGE
TARGETS
UNDERGO THE CHANGE
JANSENS MODEL OF CHANGE
COMFORT: DENILE:
ROUTINE -> RESISTANCE (PT DOWN)
RENEWAL: CONFUSION:
ACCEPTANCE <- KNOWN TO UNKNW
FOUR LEVELS OF CHANGE
KNOWLEDGE
ATTITUDE
INDIVIDUAL
GROUP
DIRECTIVE
NO TIME , NO GROUP DECISION
COMES FROM POSITION POWER
PARTICIPATIVE
HAVE TIME, DISCUSSION EVERYONE POINT IS TAKEN
COMES FROM PERSONAL POWER
3 PHASES OF CHANGE PROCESS
UNFREEZING, CHANGING, REFREEZING
UNFREEZING
RECOGNIZE THE NEED FOR CHANGE
CHANGING
MOVEMENT FROM OLD STATE TO NEW STATE
REFREEZING
LOCKED IN
5 REACTIONS TO CHANGE
INNOVATORS EARLY ADOPTERS EARLY MAJORITY LATE MAJORITY LAGGARDS
INNOVATORS
IMMEDIATELY EMBRACE
EARLY ADOPTERS
SPREADING ACCEPTANCE
EARLY MAJORITY
REPRESENT MAINSTREAM
LATE MAJORITY
LOOK FOR GUARANTES
LAGGARDS
INFLUENCE NO ONE
EMBEDED
5%
UN-STOPPABLE
20%
REFREEZING TECHNIQUES
BURN THE BRIDGES EVIDENCE STREEM INSTITUTIONALIZATION NEW CHALLENGE RATIONALIZATION SOCIALIZING
