Change & Release Flashcards by EVEL ORTEGA

What are the main tables in the Change Management Application?

[Change_request]
[Change_task]

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What are the permissions for someone with the admin role?

Can perform all tasks

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What are the permissions for someone with the itil+itil_admin roles?

Can perform everything but:
Deleting and creating CAB definitions, facilitating and reloading CAB meetings, and using any UI action in a change record.

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What are the permissions for someone with the itil role?

Can perform everything but:
Deleting and creating CAB definitions, facilitating and reloading CAB meetings, using any UI action in a change record and delete change records.

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What are the permissions for someone with the Sn_change_cab.cab_manager role?

Can read the change record, manage risk assessments and conditions, read the CAB definition, facilitate and reload CAB meetings, create and update CAB definitions.

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What are the permissions for someone with the Change_manager role?

Can read the change record, create standard change proposals, create or modify approval policies, policy inputs, or decision records, change models, state models, and state model transitions.

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What are the permissions for someone with the Approver_user role?

Can read the change record and approve or reject change records.
User and sn_change_read: Can read change records.

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What are the permissions for someone with the Sn_change_write role?

Can create, update, and read change records.

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What are the lifecycle of a change?

Creation and Scope
Approval
Implementation
Closure

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In which ways can you create a change request?

Manual Creation
From an Incident record
From a Problem record
From a Configuration Item
From the Service Catalog

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What are the states of a normal change?

New
Assess
Authorize
Scheduled
Implement
Review
Closed
Canceled

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What are the states of a Standard change?

New
Scheduled
Implement
Review
Closed
Canceled

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What are the states of a Emergency change?

New
Authorize
Scheduled
Implement
Review
Closed
Canceled

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What are the states on a Unauthorized change?

Review
Closed

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What are the states on a Cloud Infrastructure change?

Authorize
Closed

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What are the states on a change registration change?

Review
Closed
Canceled

What fields are mandatory in order to move a change from “review” to “closed”?

close code and close notes.

What happens to open tasks when the father change is manually moved to “review”?

They are automatically canceled

When to implement a change?

Do not execute during a blackout period.

Execute during the approved maintenance period for that CI.

Do not execute in conflict with other CIs.

Check conflicts with parents and children of that CI.

Conflicts with affected CIs.

What are the fields in the planning tab of a change record?

Justification
Implementation plan
Risk and Impact analysis
Backout Plan
Test Plan

What are the fields in the schedule tab of a change record?

Planned/Actual start & end dates.
Cab required
Cab date
Cab Recommendation
Cab delegate

What are the types of a change task?

Planning
Implementation
Testing
Review

What are types of cab approval?

Itil
Survey
Catalog
Knowledge

What can a CAB member do on the CAB Workbench?

Schedule series of CAB meetings.

Manage meeting invitations and track attendance.

Define meeting agendas.
View the calendar of changes (including the first screen).

Approve or reject changes.

Approve or reject standard change proposals (manually added).

Review and take meeting notes.

What's in CAB definition?

It is a menu for defining details about the meetings. It contains the delegates. It contains the invited members. Times, dates, and time zones. Type: whether it's normal or emergency. Details that can include links, phone numbers, passwords, etc.

Whats in Agenda Management?

Meeting minutes settings. Contains the time per agenda item. How much time before the meeting participants will be notified. Whether pre-approved changes, requests, and decisions will be automatically included. If requests are included, it's possible to create a filter. Which changes will be discussed.

What's in Schedule Entries?

When it occurs. If it repeats, the repetition period. Time. Until when they will repeat. The type of meeting: Meeting Phone call Time off Appointment, etc. Time and duration.

What can a person with the admin role and the Release_v2_admin role do?

Define a product: Release, Child Release, Release Phase Addign release to assignment group, assigned to assign release to individual define the scope of a release create a release task ans assign to an individual close release and phases add or update schedule, plans and tasks

What can a person with the admin role and the Release_v2_user role do?

read access to releases, products and phases

Which are the Release Phases?

Release Planning Build and Test Deployment Review and Close

What are the types of releases

major, minor, maintenance-oriented

What should be on the release calendar?

Implementation windows. Outage contingency plans.