Change & Release

Question 1

What are the main tables in the Change Management Application?

Answer 1

[Change_request]
[Change_task]

Question 2

What are the permissions for someone with the admin role?

Answer 2

Can perform all tasks

Question 3

What are the permissions for someone with the itil+itil_admin roles?

Answer 3

Can perform everything but:
Deleting and creating CAB definitions, facilitating and reloading CAB meetings, and using any UI action in a change record.

Question 4

What are the permissions for someone with the itil role?

Answer 4

Can perform everything but:
Deleting and creating CAB definitions, facilitating and reloading CAB meetings, using any UI action in a change record and delete change records.

Question 5

What are the permissions for someone with the Sn_change_cab.cab_manager role?

Answer 5

Can read the change record, manage risk assessments and conditions, read the CAB definition, facilitate and reload CAB meetings, create and update CAB definitions.

Question 6

What are the permissions for someone with the Change_manager role?

Answer 6

Can read the change record, create standard change proposals, create or modify approval policies, policy inputs, or decision records, change models, state models, and state model transitions.

Question 7

What are the permissions for someone with the Approver_user role?

Answer 7

Can read the change record and approve or reject change records.
User and sn_change_read: Can read change records.

Question 8

What are the permissions for someone with the Sn_change_write role?

Answer 8

Can create, update, and read change records.

Question 9

What are the lifecycle of a change?

Answer 9

Creation and Scope
Approval
Implementation
Closure

Question 10

In which ways can you create a change request?

Answer 10

Manual Creation
From an Incident record
From a Problem record
From a Configuration Item
From the Service Catalog

Question 11

What are the states of a normal change?

Answer 11

New
Assess
Authorize
Scheduled
Implement
Review
Closed
Canceled

Question 12

What are the states of a Standard change?

Answer 12

New
Scheduled
Implement
Review
Closed
Canceled

Question 13

What are the states of a Emergency change?

Answer 13

New
Authorize
Scheduled
Implement
Review
Closed
Canceled

Question 14

What are the states on a Unauthorized change?

Answer 14

Review
Closed

Question 15

What are the states on a Cloud Infrastructure change?

Answer 15

Authorize
Closed

Question 16

What are the states on a change registration change?

Answer 16

Review
Closed
Canceled

Question 17

What fields are mandatory in order to move a change from “review” to “closed”?

Answer 17

close code and close notes.

Question 18

What happens to open tasks when the father change is manually moved to “review”?

Answer 18

They are automatically canceled

Question 19

When to implement a change?

Answer 19

Do not execute during a blackout period.

Execute during the approved maintenance period for that CI.

Do not execute in conflict with other CIs.

Check conflicts with parents and children of that CI.

Conflicts with affected CIs.

Question 20

What are the fields in the planning tab of a change record?

Answer 20

Justification
Implementation plan
Risk and Impact analysis
Backout Plan
Test Plan

Question 21

What are the fields in the schedule tab of a change record?

Answer 21

Planned/Actual start & end dates.
Cab required
Cab date
Cab Recommendation
Cab delegate

Question 22

What are the types of a change task?

Answer 22

Planning
Implementation
Testing
Review

Question 23

What are types of cab approval?

Answer 23

Itil
Survey
Catalog
Knowledge

Question 24

What can a CAB member do on the CAB Workbench?

Answer 24

Schedule series of CAB meetings.

Manage meeting invitations and track attendance.

Define meeting agendas.
View the calendar of changes (including the first screen).

Approve or reject changes.

Approve or reject standard change proposals (manually added).

Review and take meeting notes.

Question 25

What’s in CAB definition?

Answer 25

It is a menu for defining details about the meetings.
It contains the delegates.
It contains the invited members.
Times, dates, and time zones.
Type: whether it’s normal or emergency.
Details that can include links, phone numbers, passwords, etc.

Question 26

Whats in Agenda Management?

Answer 26

Meeting minutes settings.
Contains the time per agenda item.
How much time before the meeting participants will be notified.
Whether pre-approved changes, requests, and decisions will be automatically included.
If requests are included, it’s possible to create a filter.
Which changes will be discussed.

Question 27

What’s in Schedule Entries?

Answer 27

When it occurs.
If it repeats, the repetition period.
Time.
Until when they will repeat.
The type of meeting:
Meeting
Phone call
Time off
Appointment, etc.
Time and duration.

Question 28

What can a person with the admin role and the Release_v2_admin role do?

Answer 28

Define a product: Release, Child Release, Release Phase

Addign release to assignment group, assigned to

assign release to individual

define the scope of a release

create a release task ans assign to an individual

close release and phases

add or update schedule, plans and tasks

Question 29

What can a person with the admin role and the Release_v2_user role do?

Answer 29

read access to releases, products and phases

Question 30

Which are the Release Phases?

Answer 30

Release Planning
Build and Test
Deployment
Review and Close

Question 31

What are the types of releases

Answer 31

major, minor, maintenance-oriented

Question 32

What should be on the release calendar?

Answer 32

Implementation windows.
Outage contingency plans.