Service Portfolio Flashcards
What is the Lifecycle of the Service Portfolio Management?
Pipeline
Catalog
Retiring
What ate the statuses of the Pipeline phase?
Requirements
Definitions
Analysis
Chartered
What ate the statuses of the Catalog phase?
Design
Development
Build/Test/Release
Operational
What ate the statuses of the Retiring phase?
Retired
Obsolete
What are the Steps of defining a service?
Identify
Define and model
Validade and review
Publish and communicate
What is a Service Offering?
It’s a derivation of service, refining a parent serice rto a specific businesse nedd and performance level.
What do you need to be able to move the service portifolio to the Catalog Phase?
At least one defined offering
Which fields are inrerited from a service when you create a new service offering?
Business Criticality
Service Owner
Delivery manager
Delegate
Which are the states of a service created from the Service Builder?
Draft
Awating approval
Published
Which are the DPM stages?
Plan
Build
Run
Optimize
The key difference between a Technical Service and a Business Service?
Techinical is Provider Focused
Business is Consumer/ Sell Focused
What is the Taxonomy of the Service portfolio Management
Portfolios
↓ Taxonomy nodes
↓Services
Offerings
What is a Taxonomy node?
Nodes to make up a structure for the service portfolio
Nodes can be nested within nodes
A simple way to organize the service portifolio.
