Chapter 1 Flashcards
(35 cards)
What are organizations?
They are collections of people who work together and coordinate their actions to achieve a wide variety of goals.
List the 3 common characteristics in organizations.
Purpose
People (employees)
Structure (grouped)
What is a system?
Set of interrelated parts that work together to achieve a common goal/purpose.
What type of system is an organization?
An open system
Study the systems view of an organization.
Page 6, Unit 1
What are managers?
Top, middle, or first-line managers are responsible for supervising operational employees and lower-level managers.
What are operational employees (operatives)?
People who work on specific tasks, but who do not have any authority over other people within the organization.
Differentiate between operational employees and managers.
Managers are assessed according to how well people do their jobs.
Managers are responsible for supervising the work of those under them.
Managers achieve organizational goals by enabling people to do their jobs effectively and efficiently.
List the responsibilities of managers in an organization.
Managers are responsible for supervising the work of those under them.
Managers achieve organizational goals by enabling people to do their jobs effectively and efficiently.
Managers align employees’ goals with company success.
List the management levels.
Top management
Middle management
First-line management
What are first-line managers responsible for?
Supervising day-to-day activities of operational employees.
What are middle managers responsible for?
Managing first-line managers
Translating goals from top management to lower-level managers for them to perform.
What are top managers responsible for?
Making day-to-day decisions in the strategic direction of the organization long term.
Define management.
Process of getting work done efficiently and effectively through people.
What is efficiency?
How well tasks are done.
What is effectiveness?
Aligning actions with organizational goals.
What is the process?
POLC
Study the productivity and organizational performance diagram.
Page 12, Unit 1
Study the managerial tasks diagram.
Page 13, Unit 1
List the functions/properties of planning.
Determining objectives
Anticipating the future
Analyzing current situation
List the functions/properties of organizing.
Specifying job objectives
Getting and allocating resources
Grouping jobs into work units
List the functions/properties of leading.
Motivating & inspiring others to perform tasks to achieve objective
List the functions/properties of controlling.
Adjust performance standards
Establish performance standards
Correct any deviations
List the 3 categories of the roles of managers.
Interpersonal
Informational
Decisional
