Chapter 4

Question 1

What is corporate citizenship?

Answer 1

What is corporate citizenship?

Question 2

List the 4 main principles of corporate citizenship.

Answer 2

Minimise harm
Maximise benefits
Support strong financial results
Be accountable to key shareholders

Question 3

Study diagram on Page 5, Unit 4

Answer 3

ayt, bet.

Question 4

List the importance of ethics and corporate social responsibility.

Answer 4

Build framework for making business decisions morally and ethically acceptable.

Question 5

List ways in which employees evaluate organisations’ corporate social performance (CSP).

Answer 5

Workplace safety and privacy
Availability of training and development
Workforce diversity

Question 6

List ways in which customers evaluate organizations.

Answer 6

Consistent quality goods and services
Honest advertising
Customer satisfaction
Reasonable pricing policies

Question 7

List the advantages of organizations that act in an ethical manner. BAGI

Answer 7

Attract investors
Build good reputation
Gain competitive advantage
Improve staff morale

Question 8

List the forces that shape ethical conduct.

Answer 8

Social - Societal norms and culture
Legal - laws and regulations
Organizational - practices and culture
Individual - morals, perspective

Question 9

List the approaches to making ethical judgements.

Answer 9

Utilitarian model
Moral rights model
Justice model

Question 10

Describe the utilitarian model.

Answer 10

Focuses on actions, not motives.
Chosen course must benefit the majority at the expense of the minority.
Organizations assess how activities relate to business performance.
Goal is to increase profits while performing withing the rules of the game.
Efficiency achieved by minimizing inputs and maximizing outputs.

Question 11

Describe the moral rights model.

Answer 11

Decisions must align with rights and privileges.
Respect other people.
Customers have the right to safety & information.
Protects society from capitalists following the utilitarian.

Question 12

Describe the justice model.

Answer 12

Assesses how benefits and shared can be shared equally among individuals and groups.
People should appreciate other’s viewpoints.

Question 13

List the 3 principles of the justice model. FND

Answer 13

Fairness
Natural duty
Distributive justice

Question 14

List the roles of primary stakeholders.

Answer 14

Customers
Employees
Suppliers
Investors
Local community

Question 15

List the roles of secondary stakeholders.

Answer 15

Media
Competitors
NGOs
Labor unions
Trade associations

Question 16

List some customer concerns

Answer 16

Cost savings
Product or service quality

Question 17

List some concerns of employees.

Answer 17

Remunerations
Change of structure of organizations

Question 18

List some concerns of society.

Answer 18

South African firms often fund government responsibilities through CSI.

Question 19

List some concerns of owners and shareholders.

Answer 19

Society
Conflicting interests between employees and shareholders.
Employees are made redundant.

Question 20

List the 4 principles of sustainable development.

Answer 20

Purpose
People
Planet
Probity

Question 21

Describe how individuals can contribute to improving ethical conduct in the workplace.

Answer 21

Code of conduct
Ethics committee
Ethics training
Whistle-blowing

Question 22

Describe the goal of whistle blowing.

Answer 22

To stop illegal or unethical wrongdoing.

Question 23

List some functions of the ethics committee.

Answer 23

Manage consumer relationships.
Oversee social and economic development.