Chapter 1 Flashcards

(27 cards)

1
Q

It refers to the physical actions of a person reflective of his/her behaviors.

A

Human Behavior

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2
Q

It is defined as the study of human behavior in organization, and of the organization itself.

A

Organizational Behavior (OB)

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3
Q

An element of Organizational Behavior (OB)

It defines the formal relationship of people in the organization
and describes how job tasks are formally divided.

A

Structure

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4
Q

An element of Organizational Behavior (OB)

It refers to the combination of resources, knowledge, and techniques which affects the task that they perform.

A

Technology

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5
Q

An element of Organizational Behavior (OB)

It consists of individual persons and groups either in formal or informal groups

A

People

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6
Q

An element of Organizational Behavior (OB)

It refers to the forces outside the organization that potentially affect the organization’s performance

A

Environment

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7
Q

He discovered that the social environment has an equal if not greater effect on productivity than the physical environment. He also concluded that social interaction is a factor for increased productivity.

A

Elton Mayo

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8
Q

A study conducted by Elton Mayo which determined the effect of hours of work, period of rests and lighter have on worker’s fatigue and productivity.

A

Hawthorne Studies

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9
Q

He was considered as “Father of Scientific Management” and a well-known disciple of the scientific management movement

A

Frederick W. Taylor

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10
Q

The primary purpose of this approach was the application of scientific methods to increase the individual worker’s productivity.

A

Scientific Management Approach

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11
Q

He brought the idea that people are motivated by far more than conscious logical reasoning.

A

Sigmund Freud

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12
Q

A personality theory model which believes that irrational motives in the subconscious mind determines the majority of the people’s behavior

A

Freud’s Model

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13
Q

The objective of this humanist approach is to integrate conflicting needs into an organized whole, in which all parts of a person work together towards growth and development.

A

Gestalt Psychology

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14
Q

Who is the proponent of Gestalt’s Psychology?

A

Fritz Perls

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15
Q

He focused on the concept of person as an individual instead of a rigid methodology. He also believes that people should acquire their own values and attitudes rather than be committed to a fix set of prescribed goals.

A

Carl Rogers

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16
Q

He formulated the theory about learned behavior who stated this famous line: “In order to learn, you have to unlearn.”

17
Q

He has this theory on behavior modification.

18
Q

This behavioral approach indicates that a person can be trained to behave according to the wish of the trainer.

A

Learned Behavior (Theory)

19
Q

This behavioral approach concludes that when people receive a positive stimulus for what they have done, they will repeat their behavior and when they receive no response to the action, they will not repeat it.

A

Theory of behavioral modification or Behavioral Modification Theory

20
Q

This behavioral approach espouses the idea of developing the personality toward the ultimate achievement of human potential. It states that in order to achieve this objective, the person must work his way up the succeeding steps of a hierarchy of needs.

A

Abraham Maslow’s Model of Self-Actualization

21
Q

These are the moral principles that define right or wrong behavior in organizations.

A

Organizational Ethics

22
Q

This refers to the set of moral choices a person makes based on what he or she ought to do.

23
Q

It is a behavior that is accepted as morally “good” and “right” as opposed to “bad” and “wrong”.

A

Ethical Behavior

24
Q

Type of Ethical Issues

Ethical behavior demands beyond obeying the law, they should not knowingly harm customers, clients, and competitors.

A

Fairness and Honesty

25
# Type of Ethical Issues Conflict exists when a person is in the position of having to decide whether to advance the interests of the organizations or to operate in his or her own personal interests.
Conflict of Interest
26
# Type of Ethical Issues Organizations who provide false and misleading information about their products and services.
Communication
27
# Type of Ethical Issues People can become victims of organizations that provide false and misleading information about their products and services.
Relationship within the organization