Chapter 4

Question 1

Importance a person attaches to things or ideas that serves as a guide to action.

Answer 1

Values

Question 2

How People Learn Values

It refers to parents, teachers, friends, and other people often times become models to persons who would later exhibit good behavior in the workplace.

Answer 2

Modelling

Question 3

How People Learn Values

It occurs when a person’s actions are based on the influence of what he hears or sees other people are saying.

Answer 3

Communication of Actions

Question 4

How People Learn Values

These are values that are affected by attitudes that are not stated but implied by way of action.

Answer 4

Unstated but Implied Values

Question 5

How People Learn Values

These values are also thought through religion.

Answer 5

Religion

Question 6

Classification of Values

It refers to preferable modes of behavior or means of achieving the terminal values.
Examples: ambition, honesty, self-sufficiency, and courageousness

Answer 6

Instrumental Values

Question 7

Classification of Values

Are what members of the organization say they value.

Answer 7

Espoused Values

Question 8

Classification of Values

Are those that are reflected in the actual behavior of the individual members of the organization.

Answer 8

Enacted Values

Question 9

Classification of Values

It represent the goals that a person would like to achieve in his or her lifetime. Examples: happiness, love, pleasure, self-respect, and freedom

Answer 9

Terminal Values

Question 10

It reflect how one feel about something. These are feelings and beliefs that largely determine how employees will perceive their environment, commit themselves to intended actions, and ultimately behave.

Answer 10

Attitude

Question 11

Components of Attitudes:

It refers to the opinion or belief segment of an attitude.

Answer 11

Cognitive

Question 12

Components of Attitudes:

It refers to the emotional or feeling segment

Answer 12

Affective

Question 13

Components of Attitudes:

It refers to the intention to behave in a certain way toward someone or something.

Answer 13

Behavioral

Question 14

Differences in Personal Disposition

It refers to the personal characteristics of employees that inclines them to be pre-disposed to be satisfied at work.

Answer 14

Positive Affectivity

Question 15

Differences in Personal Disposition

It is a personal characteristic of employees that inclines them to be predisposed to be dissatisfied at work.

Answer 15

Negative Affectivity

Question 16

How Attitudes are formed?

Answer 16

Direct experiences and Indirect means of social learning

Question 17

Are information stored in the human mind.

Answer 17

Direct Experiences

Question 18

Attitudes formed in this way is the result of social interactions with the family, peer groups, religious organizations, and culture.

Answer 18

Indirect

Question 19

Most Important Attitudes in the Workplace

The attitude people have about their jobs.

Answer 19

Job Satisfaction

Question 20

Most Important Attitudes in the Workplace

The degree to which a person identifies with the job, actively participates in it, and considers performance important to self-worth.

Answer 20

Job Involvement

Question 21

Most Important Attitudes in the Workplace

The degree to which an employee identifies with a particular organization and its goals and wishes to maintain membership in the organization.

Answer 21

Organizational Commitment

Question 22

Effects of Employee Attitudes:

It indicates job satisfaction and are useful in predicting constructive behaviors.

Answer 22

Positive Job Attitudes

Question 23

Effects of Employee Attitudes

Those include concerning job dissatisfaction, lack of job involvement, low commitment to the organization.

Answer 23

Negative Job Attitudes

Question 24

Factors Associated with Job Satisfaction

Adequacy of salary and perceived equity compared with others

Answer 24

Salary

Question 25

# Factors Associated with Job Satisfaction It gives chances for further advancement.

Answer 25

Promotion Opportunity

Question 26

# Factors Associated with Job Satisfaction The extent to which job tasks are considered interesting and provide opportunities for learning and accepting responsibility

Answer 26

Work itself

Question 27

# Factors Associated with Job Satisfaction Refers to the technical competence and the interpersonal skills of one’s immediate superior.

Answer 27

Quality of Supervision

Question 28

# Factors Associated with Job Satisfaction The extent to which co-workers are friendly, competent, and supportive

Answer 28

Relationship with co-workers

Question 29

# Factors Associated with Job Satisfaction The extent to which the physical work environment is comfortable and supportive of productivity.

Answer 29

Working Conditions

Question 30

# Factors Associated with Job Satisfaction The beliefs that one’s position is relatively secure and continued employment with the organization.

Answer 30

Job Security

Question 31

# Ways of Measuring Job Satisfaction It refers to that approach where most individuals are asked to respond to a single question.

Answer 31

Single Global Rating Method

Question 32

# Ways of Measuring Job Satisfaction It is an approach where individuals indicate their feeling regarding each key factors of their job.

Answer 32

Summation Score Method

Question 33

# Categories of Organization Commitment It refers to the employee’s emotional attachment to the organization and belief in its values.

Answer 33

Affective Commitment

Question 34

# Categories of Organization Commitment It refers to the employee’s tendency to remain in an organization because he cannot afford to leave.

Answer 34

Continuance Commitment

Question 35

# Categories of Organization Commitment It refers to an obligation to remain with the company for moral or ethical reason.

Answer 35

Normative Commitment