Chapter 1

Question 1

a common understanding of something

Answer 1

Communication, Chase & Shamo, 2013

Question 2

process by which information is exchanged between individuals through a common system of
symbols, signs or behavior.

Answer 2

communication

Question 3

The simultaneous sharing and creating of meaning through human symbolic interaction

Answer 3

communication, Seiler
and Beal

Question 4

TYPES OF NEEDS SERVED BY COMMUNICATION (Kory Floyd, 2009)

Answer 4

1. Physical Needs
2. Relational Needs
3. Identity Needs
4. Spiritual Needs
5. Instrumental Needs

Question 5

• Process of people reacting to the various attitudes and behaviors of other individuals

Answer 5

communication, Sonia Sygaco,
2018

Question 6

helps us maintain physical and mental well being

Answer 6

pyhsical needs

Question 7

– helps us form social and personal relations

Answer 7

relational needs

Question 8

helps us figure out who we are and who we want to be

Answer 8

identity needs

Question 9

share beliefs and values with others

Answer 9

spiritual needs

Question 10

helps us accomplish many day-to-day tasks.

Answer 10

Instrumental Needs

Question 11

a one-way process where a source initiates communication by encoding a message and conveying or transmitting it through a communication channel for a receiver to decode. For example, you want to inform a friend that you will be late for your meeting.

Answer 11

Communication as action

Question 12

• includes all the same elements in the action model: source, message, channel, receiver, noise, encoding & decoding and adds: feedback and context.

Answer 12

Communication as Interaction

Question 13

– refers to verbal and non-verbal

Answer 13

Feedback

Question 14

– physical or psychological environment

Answer 14

Context

Question 15

maintains that both people in a conversation are simultaneously sources and receivers and that the communication flows in both directions at the same time.

Answer 15

Communication as transaction

Question 16

• Intentional communication that happens within the bounds of specific contexts.
• Communication applied in a specific setting, environment, scene, social relations and culture.

Answer 16

Purposive Communication

Question 17

– sender of the message

Answer 17

Source

Question 18

– the information you want to convey

Answer 18

Message

Question 19

– the process of converting your idea or thoughts of the information into verbal and/or nonverbal symbols that can be understood by the receiver of the message

Answer 19

Encoding

Question 20

– the manner in which your message or information is conveyed. It may done through face – to – face conversation, telephone call, video conference or written communication (text message, email, letter, memorandum, report)

Answer 20

Channel

Question 21

the receiver’s mental processing of your message into the meaning suggested by the verbal and/or nonverbal symbols you use as sender.

Answer 21

Decoding

Question 22

– the receiver’s response to your message

Answer 22

Feedback

Question 23

– the person or group of people who will get your message

Answer 23

Receiver

Question 24

– the situation in which the communication takes place

Answer 24

Context

Question 25

- source and encoder of the idea - Has the skills required in transmitting messages

Answer 25

Sender

Question 26

- decoder of messages - Receives the message and interprets it

Answer 26

Receiver

Question 27

- use polite words and tone shows respect to others when we are communicating

Answer 27

Courtesy

Question 28

should use correct words, proper grammar, pronunciation, sentence construction and delivery

Answer 28

. Clarity-

Question 29

saying what needs to be said in as few words as possible - Avoid using unnecessary words

Answer 29

Conciseness

Question 30

- to be specific

Answer 30

Concreteness

Question 31

– give important details (Who, What, When, Where, Why, and How)

Answer 31

Completeness

Question 32

-result of the interaction between the sender and receiver

Answer 32

Feedback

Question 33

-pathway device wherein messages pass through from the sender to receiver

Answer 33

Channel

Question 34

- anything that could impede with the communication process.

Answer 34

Noise/Barriers

Question 35

– are our own set of rules, so others are neither expected nor required to follow them

Answer 35

Morals

Question 36

– rules accepted and approved by society, so they are imposed upon everyone

Answer 36

Ethics

Question 37

Spoken communication entails using one or more words where most of the stimuli of communication is categorized as intended verbal messages. However, clear they are, verbal symbols can at times send the wrong message.

Answer 37

Verbal Messages

Question 38

Give me the 6 PRINCIPLES OF COMMUNICATION/TIPS IN COMMUNICATION

Answer 38

1. Know your audience. 2. Know your purpose 3. Know your topic 4. Anticipate objections 5. Achieve credibility to your audience 6. Present information in several ways.

Question 39

- is communicating in ways that are effective and appropriate in a given situation.

Answer 39

Communication competence

Question 40

- ability to demonstrate organized, cohesive and coherent thoughts in spoken or written texts is related to communication competence

Answer 40

Discourse competence

Question 41

– related to communication competence - ability of a speaker to adapt to the use of verbal and nonverbal language to compensate for communication problems caused by the speaker’s lack of understanding of proper grammar use and/or insufficient knowledge of social behavioral and communication norms.

Answer 41

Strategic competence

Question 42

- means our communication achieves its goal

Answer 42

Communicating effectively

Question 43

-attending to the rules and expectations that apply in a social situation

Answer 43

Communicating appropriately