chapter 10 Flashcards

1
Q

include raw materials, suppliers, and components to create a product

A

upstream partners (suppliers, company)

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2
Q

include marketing channels or distribution channels that look toward the customer.

A

downstream partners (marketing channels, customers)

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3
Q

another name for intermediary

A

middleman

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4
Q

agent or broker

A

intermediary with legal authority to act on behalf of another channel memeber

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5
Q

retailer

A

an intermediary who sells to consumers

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6
Q

intermediaries who perform a variety of functions, including selling, maintaining inventories, extending credit, and others

A

distributor

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7
Q

wholesaler

A

an intermediary who sells to other intermediaries

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8
Q

transactional function

A

buying, selling, risk taking

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9
Q

logistical function

A

selection, storing, sorting, transporting

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10
Q

facilitating function

A

-financing, marketing info and research
- makes transaction easier for buyers

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11
Q

direct marketing channel
indirect marketing channel

A

-has no intermediary levels. Selling directly to consumers
- Contains one or more intermediaries.

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12
Q

firm reaches different buyers by using two or more different types of channels for the same. basic product

A

dual distribution

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13
Q

cross-channel shopper

A

consumer researches online and purchases in store

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14
Q

intensive distrubition

A

stock their products in as many outlets as possible

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15
Q

exclsuive distrubition

A

one retail outlet in a specified area carries the firms products

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16
Q

selective distribution

A

intermediaries willing to carry a companys products

17
Q

focus on getting the right amount of the right products to the right place at the right time at the lowest price

A

logistics

18
Q

process of reclaiming recyclable and reusable materials, returns and reworks from the point of consumption

A

reverse logistics

19
Q

yield management

A

-charging of different prices to maximize revenue
(airlines).