Chapter 10: Employee Satisfaction and Commitment

Question 1

three motivational facets of organizational commitment

Answer 1

Affective Commitment
Continuance Commitment
Normative Commitment

Question 2

the extent to which an employee wants to remain with an organization and cares about the organization, and is willing to exert effort on its behalf

Answer 2

Affective Commitment

Question 3

the extent to which an employee believes she must remain in the organization due to the time, effort, and expenses that she already put into it or the difficulty she would have in finding another job

Answer 3

Continuance Commitment

Question 4

the extent to which an employee believes he must remain in the organization out of obligation

Answer 4

Normative Commitment

Question 5

this theory postulates that some variability in job satisfaction is due to an individual’s personal tendency across situations to enjoy what she does

Answer 5

Individual Difference Theory

Question 6

Internal locus of control

Answer 6

the extent to which people believe that they are responsible for and in control of their success and failure in life

Question 7

a study by Ganzach suggests that bright people have __________ level of job satisfaction than do less intelligent employees in jobs that are not complex

Answer 7

slightly lower job satisfaction

Question 8

Individual predisposition factors to job satisfaction

Answer 8

Genetic factors
Core self-evaluation
culture
Intelligence

Question 9

factors of person-organization fit

Answer 9

vocation match
job
organization
supervisor
coworkers

Question 10

this theory postulates that employees observe level of job satisfaction of other employees and then model those levels

Answer 10

Social Information Process Theory or Social Learning Theory

Question 11

A theory that postulates that if employees believe that they are being treated fairly, they will be more likely to be satisfied with their jobs

Answer 11

Organizational Justice

Question 12

The perceived fairness of the actual decision made by the organization

Answer 12

Distributive Justice

Question 13

The perceived fairness of the methods used by the organization to make a decision

Answer 13

Procedural Justice

Question 14

The perceived fairness of the interpersonal treatment receives from the organization

Answer 14

Interactional Justice

Question 15

a system in which employees are given the opportunity to perform several different job

Answer 15

Job rotation

Question 16

a system in which employees are given more tasks to perform at the same time

Answer 16

Job enlargement

Question 17

a system in which employees are given more responsibilities over the tasks and make job-related decisions

Answer 17

job enrichment

Question 18

difference between job enlargement and job enrichment

Answer 18

• Job enlargement
*quantitative,
*giving employees more to do but adding work at a comparable level of difficulty and responsibility.
• Job enrichment
* qualitative,
*adding value to an employee’s position through more training and resources aimed at personal and professional growth.

Question 19

theorists who developed job characteristics theory

Answer 19

Greg R. Oldham & J. Richard Hackman

Question 20

a measure of the extent to which a job provides opportunity for growth, autonomy, and meaning

Answer 20

Job Diagnostic Survey

Question 21

methods to increase the level of job enrichment

Answer 21

• give workers more responsibility over their jobs
• showing employees that their jobs have meaning and that they are meeting some worthwhile goal through their work
• the use of self directed teams or quality circles

Question 22

a participatory management technique that enlists the help of employees in solving problems related to their own jobs.

Answer 22

quality circles

Question 23

employee groups that meet to propose changes that will improve productivity and the quality of work life

Answer 23

quality circles or self-directed teams

Question 24

two ways of measuring job satisfaction

Answer 24

1. standard job satisfaction inventories

2. custom-designed satisfaction inventories

Question 25

a standard measure of job satisfaction in which raters place a mark under a facial expression that is most similar to the way that they feel about their jobs

Answer 25

Faces Scale

Question 26

disadvantages of using Faces Scale

Answer 26

* lacks sufficient detail * lacks construct validity * so simple that it is demeaning

Question 27

``` a measure of job satisfaction that yields score on five dimensions of job satisfaction: •pay •promotional opportunities •supervision •coworkers •work ```

Answer 27

Job Descriptive Index (JDI)

Question 28

a measure of job satisfaction that contains 100 items that yields scores on 20 dimensions

Answer 28

Minnesota Satisfaction Questionnaire (MSQ)

Question 29

a measure of overall level of job satisfaction

Answer 29

Job in General (JIG)

Question 30

a 15-item questionnaire that measure three commitment factors: • acceptance of the organizations goals and values • willingness to work to help the organization •a desire to remain with the organization

Answer 30

Organizational Commitment Questionnaire

Question 31

Consequence of dissatisfaction and other negative work attitudes

Answer 31

* absenteeism * turn over * counterproductive behaviors * lack of organizational citizenship behavior

Question 32

organizational citizenship behavior

Answer 32

behaviors that are not part of an employee's job but that make an organization a better place to work

Question 33

two types of counterproductive behaviors:

Answer 33

1. those aimed at individual (harassment, bullying, workplace violence, playing negative politics, gossip, and incivility) 2. those aimed at organization (theft and sabotage)

Question 34

person/organization fit

Answer 34

the extent to which an employee's personality, values, attitudes, philosophy, and skills match those of an organization

Question 35

the extent to which employees have a links to their jobs and community, the importance o these links, and the ease with which these links could be broken and reestablished elsewhere

Answer 35

embeddedness

Question 36

if an employee has many friends at work or in the community, is actively involved in community organizations, and has a spouse who has an excellent job; it would be difficult to leave the organization, the employee is said to have ________

Answer 36

embeddedness

Question 37

a method of absenteeism control in which employees are paid for their unused sick leave

Answer 37

well pay

Question 38

a method of absenteeism control in which employees who meet an attendance standard are given cash reward

Answer 38

financial bonus

Question 39

an absenteeism control in which games such as bingo and poker are used to reward employee attendance

Answer 39

games

Question 40

an attendance policy in which all paid vacations, sick days, holidays, and so forth are combined

Answer 40

paid time off programs | PTO

Question 41

Facets of employee satisfaction

Answer 41

1. pay 2. supervision 3. coworkers 4. work 5. promotion opportunities

Question 42

motivational facets of organization commitment

Answer 42

● Affective Commitment ● Continuance Commitment ● Normative Commitment

Question 43

one of the motivational facets of organization commitment that refers to the extent to which an employee wants to remain with the organizations, cares about the organization, and is willing to exert effort on its behalf

Answer 43

Affective Commitment

Question 44

one of the motivational facets of organization commitment that refers to the extent to which employees believe they must remain with an organization due to the time, expense, and effort they have already put into the organization

Answer 44

Continuance Commitment

Question 45

one of the motivational facets of organization commitment that refers to the extent to which employees feel an obligation to remain with an organization

Answer 45

Normative Commitment

Question 46

according to this theory, some variability in job satisfaction is due to an individual's personal tendency across situations to enjoy what she does. thus, certain types of people will generally be satisfied and motivated regardless of the type of job they hold

Answer 46

individual difference theory

Question 47

Factors that affect the personal predisposition of an employee to be satisfied with their jobs

Answer 47

● Genetic predisposition ● Core Self-evaluation ● Intelligence ● Culture

Question 48

Four Personality variables that are related to people's predisposition to be satisfied with their life and jobs

Answer 48

● emotional stability ● self esteem ● self efficacy ● internal locus of control

Question 49

perceived ability to master their environment

Answer 49

self-efficacy

Question 50

perceived ability to control their environment | ex: employees who believe that they have control over their lives, especially their work lives

Answer 50

internal locus of control

Question 51

represents the mutual beliefs, perceptions and informal obligations between an employer and an employee.

Answer 51

psychological contracts

Question 52

ways to ensure that employees' job expectations are being met

Answer 52

●Conduct Realistic Job Previews (RJP) to ensure that applicants have realistic job expectations and ●ensure that any promises (including the psychological contract) made to the employees will be kept

Question 53

Ways to determine whether an employee is a good fit with the job and the organization

Answer 53

``` determine (as accurate as possible) if the employees' values, interest, lifestyle, and skills match their: ● job (specific tasks) ● vocation ● coworkers ● supervisor ● organization ● work- schedule fit ● needs/supplies fit ```

Question 54

a theory stating that employees model their levels of motivation and satisfaction from other employees

Answer 54

Social Information Processing Theory or Social Learning Theory

Question 55

ways to improve the employees' perception of being treated fairly

Answer 55

● ensure that tye employees' perception of input level is based on factual information ● allow employees access to the salaries of other employees ● take extra effirts to explai the compensation systems to the employees

Question 56

3 aspects of the Organization Justice

Answer 56

● Distributive Justice ● Procedural Justice ● Interactional Justice

Question 57

Organizational Justice

Answer 57

A theory that postulates that if employees perceive they are being treated fairly, they will be more likely to be satisfied with their jobs and motivated to do well

Question 58

one of the aspects of organizational justice that refers to the perceived fairness of the actual decisions made with the organization

Answer 58

Distributive Justice

Question 59

one of the aspects of organizational justice that refers to the perceived fairness of the process or methods used by an organization to arrive at the decision

Answer 59

Procedural Justice

Question 60

one of the aspects of organizational justice that refers to the perceived fairness of the interpersonal treatment employees receive in an organization

Answer 60

Interactional Justice

Question 61

the highest level in Maslow's Hierarchy of Needs that pertains to the need for growth and challenge

Answer 61

self- actualization

Question 62

ways for an organization to help to satisfy employees' self actualization needs

Answer 62

● job rotation ● job enlargement ● job enrichment

Question 63

a system that on which employees are given the opportunity to perform several different jobs in am organization

Answer 63

job rotation

Question 64

a system in which employees are given more tasks to perform in am environment

Answer 64

job enlargement

Question 65

a system in which employees are given more responsibility over that tasks and decisions related to their job

Answer 65

job enlargement

Question 66

a system in which employees are given more responsibility over that tasks and decisions related to their job

Answer 66

job enrichment

Question 67

a theory that certain characteristics of a job will make the job more or less satisfying, based on employees' needs

Answer 67

Job Characteristic Theory (JCT)

Question 68

a measure of the extent a job provides opportunities for growth, autonomy, and meaning

Answer 68

Job Diagnostic Survey (JDS)