Chapter 11 Flashcards
(23 cards)
Interpersonal conflict
An expressed struggle between two parties that have interference from achieving their goals
Metaconflict
Conflict about conflict
Direct aggression
Verbal showdowns and physical fights
Indirect/Passive aggression
Gossip, backbitting, and social exclusion
Passive aggression
A pattern of behaving vengefully while denying that one has aggressive feelings
Demand-withdraw pattern
A pattern of behavior wherein one party makes demands and the other withdraws from the conversation
Collectivistic-high context
Indirect communiction is a cultural corm
Individualistic-low context
Straight forward approach
Disinihibition effect
The tendency to say or do things in one environment that one would not say in most other environment
Power
The ability to manipulate, influence or control other people or events
Complementary relationship
A relationship between parties of unequal power
Symmetrical relationship
A relationship between parties of equal power
One-up message
A verbal message through which the speaker attempts to exert dominance or gain control over the listener
One-down message
A verbal message that reflects acceptance of, or submission to, another person’s power
One-across message
A verbal message that seeks to neutralize relational control and power
High-power distance cultures
Accept power differences
Low-power distance cultures
Question power differences
Four Horsemen of Apocalypse
Criticism
Defensiveness
Contempt
Stonewalling
Avoiding
No way to solve problem(Lose-Lose)
Accommodating
Your way (Lose-Win)
Competing
My way (Win-Lose)
Collaborating
Our way (Win-Win)
Compromising
Half way(Partial Lose - Partial Lose)
