Chapter 7 Flashcards
(28 cards)
Listening
The active process of making meaning out of another person’s spoken message
Myths
Hearing is the same as listening
Listening is natural and effortless
All listeners hear the same message
What does culture influence?
On Efficiency - Expectations for directness or subtley
On Time - Expectations for harmony or achievemnt
What does the HURIER model?
Hearing Understanding Remembering Interpreting Evaluating Responding
Informational listening
Listening to learn
Critical listening
Listening to evaluate or analyze something
Empathic listening
Listening to understand what the speaker is thinking/feeling
What does perspective-taking do?
It helps us understand a situation from another’s point of view
Empathic concern
The ability to identify how someone is feeling and experience them ourselves
Noise
Anything that distracts us from listening to what we want to
Pseduolistening
Pretending to listen to someone
Selective attention
Listening only to what we want to hear
Information overload
Exactly what it means
Glazing over
People speak more slowly than we can listen
Causes minds to wander
Rebuttal Tendency
Formulating a reply when a speaker is speaking
Closed-Mindedness
The tendency not to listen to what you disagree with
Competitive Interrupting
Using interruptions to take control of the conversation
Conformation bias
The tendency of people to favour information that confirms their beliefs
Vividness effect
The tendency for dramatic, shocking events to distort our perception of reality
Stonewalling
Responding with silence and a lack of nonverbal expressiveness
Backchanneling
Lets the speaker know you are listening
Questoning
Sincere - authentic questions for understanding
Counterfeit - Questions that have other goals
Prompting
Using silence and brief statements of encouragement to draw others out
Paraphrasing
Statements that reword the listener’s interpretation of a message
