Chapter 11 Managing Conflict and Negotiations

Question 1

Functional conflict

Answer 1

A confrontation between groups that enhances and benefits the organization’s performance

Question 2

Dysfunctional conflict

Answer 2

A confrontation or interaction between groups that harms the organization or hinders the achievement of organizational goals

Question 3

Three types of interdependence among groups

Answer 3

Pooled, sequential, reciprocal

Question 4

Pooled interdependence

Answer 4

Interdependence that requires no interaction between groups because each group, in effect, performs separately

Question 5

Sequential interdependence

Answer 5

Interdependence that requires one group to complete its task before another group can complete its task

Question 6

Reciprocal interdependence

Answer 6

Interdependence that requires the output of each group in an organization to serve as input to other groups in the organization

Question 7

Internal focus

Answer 7

extent to which a group is intent upon addressing its own concerns in a conflict situation

Question 8

External focus

Answer 8

extent to which a group is intent to addressing the concerns of the other group involved in the conflict

Question 9

Superordinate goal

Answer 9

A goal that cannot be achieved without the cooperation of the conflicting groups

Question 10

Conflict resolution approaches

Answer 10

Dominating
Accommodating
Problem solving
Avoiding
Compromising

Question 11

Negotiation elements

Answer 11

disagreement or conflict
interdependence between the parties
opportunistic interaction
Possibility of agreement

Question 12

Deliberative democracy

Answer 12

• placing people closer to affairs of decision-makers
• alternative approach to ask people what they think
• seeks to elicit informed, quality and meaningful outputs
• groups of participants considering facts from multiple points of view & enlarging their perspectives
• few people that consider an issue in depth

Question 13

Deliberative democracy key principles

Answer 13

• presence of clear question
• participants access to relevant and neutral info
• participants representative
• participants given time to deliberate
• participants influence over decisions
• participants start with blank page report