Chapter 12 Flashcards Preview

Comm 102 > Chapter 12 > Flashcards

Flashcards in Chapter 12 Deck (37):
1

human resource management (HRM)

the process of hiring, developing, motivating, and evaluating employees to achieve organizational goals

2

human resource (HR) planning

creating a strategy for meeting future human resource needs

3

job analysis

a study of the tasks required to do a particular job well

4

job description

the tasks and responsibilities of a job

5

job specification

a list of the skills, knowledge, and abilities of a person must have to fill a job

6

contingent workers

persons who prefer temporary employment, either part-time or full-time

7

recruitment

the attempt to find and attract qualified applicants in the external labour market

8

job fair

an event, typically one day, held at a convention centre to bring together thousands of job seekers and hundreds of companies searching for employees

9

corporate open house

persons are invited to an open house on the premises of the corporation. qualified applicants are encouraged to complete an application before leaving

10

selection

the process of determining which persons in the applicant pool possess the qualifications necessary to be successful on the job

11

selection interview

an in-depth discussion of an applicant's work experience, skills and abilities, education, and career interests

12

training and development

activities that provide learning situations in which an employee acquires additional knowledge or skills to increase job performance

13

orientation

training that prepares a new employee to perform on the job; includes information about job assignments, work rules, equipment, and performance expectations, as well as about company policies, salary and benefits, and parking

14

on-the-job training

training in which the employee learns the job by doing it with guidance from a supervisor or an experienced coworker

15

job rotation

reassignment of workers to several different jobs over time so that they can learn the basics of each job

16

apprenticeship

a form of on-the-job training that combines specific job instruction with classroom instruction

17

articling

working in an accredited environment to apply theoretical knowledge learned through formal education and develop professional judgement

18

mentoring

a form of on-the-job training in which a senior manager or other experienced employee provides job- and career-related information to a protege

19

programmed instruction

a form of computer-assisted off-the-job training

20

simulation

a scaled-down version or mock-up of equipment, process, or work environment

21

performance appraisal

a comparison of actual performance with expected performance to assess an employee's contributions to the organization

22

fringe benefits

indirect compensation, such as pensions, health insurance, and vacation

23

labour union

an organization that represents workers in dealing with management over issues involving wages, hours, and working conditions

24

collective bargaining

the process of negotiating labour agreements that provide for compensation and working arrangements mutually acceptable to the union and to management

25

local union

a branch or unit of a national union that represents workers at a specific plant or in a specific geographic area

26

national union

a union that consists of many local unions in a particular industry, skilled trade, or geographic area and thus represents workers throughout an entire country

27

shop steward

an elected union official who represents union members to management when workers have issues

28

closed shop

a company where only union members can be hired

29

union shop

a company where non-union workers can be hired but must then join the union

30

agency shop

a company where employees are not required to join the union but must pay it a fee to cover its expenses in representing them

31

open shop

a company where employees do not have to join the union or pay dues or fees to the union; established under right-to-work laws

32

cost-of-living adjustment (COLA)

a provision in a labour contract that calls for wages to increase automatically as the cost of living rises (usually measured by the consumer price index)

33

grievance

a formal complaint, filed by an employee or by the union, charging that management has violated the contract

34

arbitration

the process of settling a labour-management dispute by having a third party- a single arbitrator or panel- make a decision, which is binding on both the union and the employer

35

mediation

a method of attempting to settle labor issues in which a specialist (the mediator) tries to persuade management and the union to adjust or settle their dispute

36

competitive advantage

a set of unique features of an organization that are perceived by customers and potential customers as significant and superior to the competition's

37

outsource

the assignment of various functions, such as human resources, accounting, or legal work, to outside organizations